Angel Lee
Daytona Beach,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Thrive Senior Living and Memory Care
02.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Nutritional Service LEAD
Broward Health
01.2023 - 12.2024
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Followed dietary procedures in accordance with established policies.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
Nutritional Service Assistant
Atruim Medical Center
12.2021 - 01.2023
- Established strong relationships with clients, leading to increased trust and loyalty.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Customer Service Representative
Teleperformance
10.2019 - 12.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problem
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Consulted with customers to resolve service and billing issues.
Server
Coral Ridge Dine Inn
09.2016 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Diploma -
Miramar High School
Miramar, FL06.2015
Skills
- Microsoft Office
- Communication skills
- Medical terminology
- Organizational skills
- Customer service
- Cash handling
- Cashiering
- Leadership
- Maintenance
- Stocking
- Serving Experience
- POS
- Host/Hostess
- Hospital Experience
- Google Suite
- Restaurant experience
- Dietary department experience
- Certifications and Licenses
- Food Handler Certification
- Nursing Assistant
- Troubleshooting Network Issues
Certification
- SERVSAFE Training -
Timeline
Server
Thrive Senior Living and Memory Care
02.2025 - Current
Nutritional Service LEAD
Broward Health
01.2023 - 12.2024
Nutritional Service Assistant
Atruim Medical Center
12.2021 - 01.2023
Customer Service Representative
Teleperformance
10.2019 - 12.2021
Server
Coral Ridge Dine Inn
09.2016 - 03.2020
Diploma -
Miramar High School
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