Angel Leiva
Warwick
Summary
Dynamic and results-oriented professional with proven expertise in customer service and problem-solving skills honed at CVS Pharmacy. Excelled in building customer relationships and efficiently managing transactions, contributing to enhanced customer loyalty. Adept at teamwork and maintaining high standards of store presentation, demonstrating flexibility and a strong ability to multitask across roles.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate
CVS Pharmacy
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier/Cart Attendant
Walmart
10.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Education
Bachelor of Arts - Fine Arts
University of Rhode Island
Kingston, RI12-2024
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI05-2022
High School Diploma -
Pilgrim High School
Warwick, RI06-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
CVS Pharmacy
04.2021 - Current
Cashier/Cart Attendant
Walmart
10.2019 - 04.2021
Bachelor of Arts - Fine Arts
University of Rhode Island
Associate of Arts - General Studies
Community College of Rhode Island
High School Diploma -
Pilgrim High School