Angel LeJeune
Experienced Customer Support Specialist
Ft. Pierce,FL
Summary
Customer-focused professional with 10+ years of experience in administrative support, client relations, and customer service. Retired from the Florida Child Support Program in 2024 and transitioned into flexible, remote gig work, delivering high-quality support to clients while managing independent schedules. Skilled in troubleshooting, virtual collaboration, and problem-solving, consistently maintaining high customer satisfaction. Recognized for professionalism, empathy, and the ability to resolve complex issues efficiently in both structured and independent work environments. Seeking a remote customer service role to leverage strong communication, technical, and multitasking skills, and efficiently resolve complex issues. Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets.
Overview
12
12
years of professional experience
Work History
Independent Contractor
DoorDash & Independent Customer Service
02.2024 - Current
- Delivered customer support across multiple channels, resolving inquiries and complaints promptly, achieving a 95% customer satisfaction rate.
- Troubleshot order issues and technical concerns, ensuring accurate fulfillment and timely resolution.
- Managed independent work schedule, demonstrating strong time management, accountability, and self-motivation while collaborating virtually with support teams.
- Collaborated virtually with platform support teams to resolve escalated customer issues efficiently.
- Adapted to changing operational needs, maintaining service quality and exceeding performance metrics.
Primary Family Caregiver
12.2024 - 04.2025
- Delivered full-time care for a terminally ill parent, enhancing skills in empathy, adaptability, and time management.
Subject Matter Expert
Child Support Program - Fort Pierce Service Site
01.2014 - 02.2024
- Provided customer support via phone, email, and in-person, reducing case backlog by 20%.
- Trained and mentored 30+ new hires, improving onboarding efficiency and retention.
- Coordinated cross-departmentally to streamline case resolution and enhance satisfaction.
- Commended by Governor Rick Scott for exceptional service during office renovations.
Education
Some College (No Degree) - Criminal Justice
Indian River State College
Ft. Pierce, FLSkills
- Remote Customer Support
- Troubleshooting
- Issue Resolution
- Conflict De-escalation
- Empathy
- CRM Platforms
- Ticket Management
- Documentation
- Virtual Collaboration
- Independent Work
- Time Management
- Multitasking
- Self-Motivation
- Training
- Mentorship
- Team Collaboration
- Microsoft Office Suite
- Google Workspace
- Scheduling Tools
- Written Communication
- Verbal Communication
- Customer Engagement
- Remote Collaboration
- Technical Support
- Deadline Management
- Adaptability
- Managing Changing Priorities
- Customer relationship management
- Virtual collaboration
- Customer support
- Attention to detail
- Workload management
- Requirements gathering
- Client relationship building
- Industry regulations knowledge
- Records coordination
- Error correction
- Deadline adherence
Achievements Recognition
- Maintained 95% customer satisfaction rate in remote gig work.
- Successfully mentored peers and new hires, improving onboarding efficiency and retention rates.
- Featured on CSP Home Page for dedication to colleague and client support.
- Commendation from Governor Rick Scott for exceptional service during office renovations and reorganization.
Affiliations
- Volunteer with the National Weather Service during Atlantic Tropical Hurricane season
- Volunteer with the Florida Coalition Against Domestic Violence
- Volunteer with the National Coalition Against Domestic Violence
Accomplishments
- Recognized by Florida Governors Office for working with with bipartisan political persons to change the Victims of Crime Act ensuring more safety for victims of domestic violence and their children
Timeline
Primary Family Caregiver
12.2024 - 04.2025
Independent Contractor
DoorDash & Independent Customer Service
02.2024 - Current
Subject Matter Expert
Child Support Program - Fort Pierce Service Site
01.2014 - 02.2024
Some College (No Degree) - Criminal Justice
Indian River State College
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