Angel Leyva
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
12.2022 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Deposit Services Representative
Bank Of America
04.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate processing of deposit transactions.
- Streamlined account opening procedures, resulting in reduced wait times for customers.
- Maintained strict adherence to regulatory compliance guidelines, minimizing risk for the institution.
- Collaborated with team members to resolve complex customer inquiries and issues promptly.
- Achieved high levels of accuracy in transaction processing by staying vigilant and detailoriented.
- Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Managed high volumes of transactions daily while maintaining speed and accuracy under pressure.
- Contributed to a positive work environment through effective communication, teamwork, and professionalism.
Club Manager
Planet Fitness
09.2020 - 04.2022
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Recruited, hired, and trained to develop high-performing staff.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
Fitness Instructor
Planet Fitness
06.2019 - 09.2020
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Collaborated with fellow fitness instructors to create diverse class schedules, ensuring a variety of options for clients.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Increased membership sales by conducting informative tours of the facility and highlighting unique features of the gym''s offerings.
Front Desk Receptionist
Planet Fitness
08.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Team Member
Jack In The Box
04.2018 - 08.2018
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV05.2018
Skills
- Order Picking
- Lifting and sorting
- Leadership and team building
- Complex Problem-Solving
- Heavy Lifting
- Loading and unloading
- Team motivation
- Written Communication
- Self Motivation
- Effective Communication
- Guest Relations
- Customer Service
Accomplishments
- Achieved "Employee of the Month" at Amazon.
- Achieved "Most Valuable Player" in my deposit services class at Bank of America.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Warehouse Associate
Amazon
12.2022 - Current
Deposit Services Representative
Bank Of America
04.2022 - 10.2022
Club Manager
Planet Fitness
09.2020 - 04.2022
Fitness Instructor
Planet Fitness
06.2019 - 09.2020
Front Desk Receptionist
Planet Fitness
08.2018 - 06.2019
Team Member
Jack In The Box
04.2018 - 08.2018
High School Diploma -
Eldorado High School