Angel Linn
Summary
Experienced and passionate professional focused on meeting or exceeding objectives seeking Administrative Coordinator position. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of background and cultures.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Highland Clinic, APMC – The Women's Clinic
Shreveport, LA
07.2019 - Current
- First point of contact for Obstetrical/Gynecological patients.
- Software used: NextGen.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed over 60 patient calls a day, as well as checking in around 80 patient appointments a day.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
Patient Access Representative
Willis Knighton Health System
Bossier City, LA
01.2018 - 07.2019
- Frequented multiple locations, as needed, including: Outpatient Admitting, Lab and x ray reception, Surgery reception, and Emergency room admitting.
- First point of contact for patients at facilities.
- Software used: Meditech.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Lead Teacher
Southland Park Learning Center
Shreveport, LA
01.2015 - 01.2018
- Managed up to 100 children from ages of 4-7, with assistance from other teachers
- Managed up to 60 children from ages of 8-13, with assistance from other teachers
- Monitored children, provided academic assistance, organized and implemented daily activities, and maintained welfare and safety of children
- Attended yearly courses on child development and safety
- Was required to maintain CPR certification
- Planned and implemented different daily activities to enhance overall development and growth of every child.
- Communicated frequently with parents about child growth and progress, recommending at-home reinforcement to support struggling children.
- Maintained patience and level-headedness in diverse situations to support child development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational and growth opportunities for children.
- Coordinated field trips for children and wrote detailed itineraries for child safety.
Receptionist/Customer Service Representative
Under The Sun Tanning Salon
Shreveport, LA
01.2014 - 01.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Psychology
Louisiana State University At Shreveport
Shreveport, LA12.2021
Skills
- Insurance knowledge and verification
- Multi-line Phone Systems
- Patient care
- Microsoft Office
- Fundraising
- HIPAA Guidelines
- Prior Authorization
Timeline
Medical Receptionist
Highland Clinic, APMC – The Women's Clinic
07.2019 - Current
Patient Access Representative
Willis Knighton Health System
01.2018 - 07.2019
Lead Teacher
Southland Park Learning Center
01.2015 - 01.2018
Receptionist/Customer Service Representative
Under The Sun Tanning Salon
01.2014 - 01.2015
Bachelor of Science - Psychology
Louisiana State University At Shreveport
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