Angel Lopez
New Brunswick,NJ
Summary
Hardworking General Service Technician skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
4
4
years of professional experience
Work History
General Service Technician / Service Advisor
Pep Boys
North Brunswick, NJ
05.2022 - 01.2024
- Checked fluid levels to fill and replace at appropriate time.
- Completed vehicle inspections of brakes, belts and hoses following checklist.
- Rotated, installed and repaired tires by diagnosing tire issues and completing requested work.
- Changed oil and filters in vehicles daily.
- Installed batteries, wiper blades and bulbs using appropriate parts.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Set up and operated mechanical and manual tools and equipment.
- Trained new team members on service processes to increase productivity.
- Prepared job assignment reports and forms for accountability and traceability.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Identified worn out fluid levels such as oil, coolant or brake fluid and refilled them accordingly.
- Determined the need for tire rotation based on mileage readings from each tire's tread depth gauge.
- Replaced broken headlights or tail lights with new ones as needed.
- Replaced faulty spark plugs, filters, hoses and other engine components as necessary.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
- Collaborated with other departments to ensure quality service delivery for customers.
- Executed daily operations including answering phones and assisting walk-in customers.
- Cross-sold products or services based on customer needs assessment.
- Researched account information when necessary to resolve customer issues quickly.
- Educated customers on product features and benefits to support sales efforts.
- Processed payments accurately according to company policies and procedures.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Warehouse Picker
Top Logistics
North Brunswick, NJ
09.2020 - 11.2021
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reported damaged products or safety hazards to immediate supervisor.
- Conducted inventory transactions using scanner gun.
- Pulled merchandise to fulfill orders to specification.
- Prepared inventory for shipment by attaching tags and labels.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Placed products on conveyors for final wrapping and shipment.
- Compared merchandise invoices to items actually received.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Warehouse Receiver
Simos Insoursing Solutions
South Brunswick, NJ
09.2019 - 09.2020
- Trained new hires on warehouse policies and procedures.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Unloaded freight from trucks with the use of a forklift or pallet jack.
- Stacked merchandise on pallets and shelves according to predetermined sequence and identified damaged goods.
- Provided assistance with loading and unloading trucks when necessary; coordinated the delivery of products to customers promptly and accurately.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash.
- Completed receiving documents for incoming shipments.
- Filled out labels, held tags and packaged equipment as necessary.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06-2019
Skills
- Quality Assurance
- Problem and Issue Resolution
- Troubleshooting and Diagnosis
- Documentation and Reporting
- Safety Procedures Adherence
- Service Ticket Accuracy
- Heavy Lifting
- Valid Driver's License
- Vehicle Operation and Assessment
- Decision Making
- Physical Stamina
- Work Orders and Documentation
- Hardworking and Dedicated
- Rapport Building
- Mechanical Abilities
- Verbal and Written Communication
- Regulatory Compliance
- Punctual and Reliable
- Problem Solving
- Specification Reading
- Work Area Cleanliness
- Multitasking and Prioritization
- Coordination with Service Team
- Willing to Learn
- Dealership and Factory Standards
- Safety Policies and Procedures
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Service Technician / Service Advisor
Pep Boys
05.2022 - 01.2024
Warehouse Picker
Top Logistics
09.2020 - 11.2021
Warehouse Receiver
Simos Insoursing Solutions
09.2019 - 09.2020
High School Diploma -
New Brunswick High School
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