Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Lopez

Fort Myers,FL

Summary

I am a dedicated individual that strives to succeed in all that I do.

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Main Server

Thai Star
07.2024 - Current
  • Greet customers, make them welcomed, and provide excellent service
  • Take orders and input them into the point of sale
  • Assist chef or manager when closing to count sales and prep for tomorrow
  • Maintained a clean and welcoming dining environment for guests through consistent table clearing and setting.
  • Upheld strict adherence to food safety standards in accordance with local regulations while serving guests.
  • Efficiently handled multiple-table sections during busy shifts without sacrificing attention to detail or guest satisfaction levels.
  • Mastered menu knowledge to provide informed recommendations and answer any questions regarding ingredients or preparation methods.

Automotive Service Advisor

Hyundai of Fort Myers
01.2024 - 07.2024
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
  • Managed approximately 60 incoming calls, emails and faxes per day from customers for assistance
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Administer the manufacturer warranty for qualifying vehicle repairs
  • Confirm and offer resolution to customer concerns
  • Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Sushi Chef

BLU SUSHI
06.2023 - 01.2024
    • Prepared high-quality seafood, rice and ingredients for sushi.
    • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
    • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
    • Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
    • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
    • Enhanced dining experience by meticulously preparing traditional and innovative sushi dishes.

Automotive Service Advisor/Writer

Tamiami Hyundai and Genesis of Naples
06.2022 - 07.2023
    • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
    • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
    • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
    • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
    • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
    • Explained estimates and determined repair timelines to manage customer expectations.

Automotive Service Advisor

Naples Mazda
05.2021 - 07.2022
    • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
    • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
    • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
    • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
    • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
    • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
    • Maintained awareness of vehicle market trends to assess customer demands and budgets.
    • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Automotive Service Advisor

Naples Dodge Chrysler Jeep Ram
01.2021 - 05.2021
    • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
    • Maintained high customer satisfaction standards to meet or exceed targets.
    • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
    • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
    • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
    • Enhanced customer satisfaction by providing timely and accurate service recommendations.
    • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Car Return Agent/Customer Experience Representative

Enterprise Holdings (National, Alamo, Enterprise)
01.2018 - 01.2021
    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
    • Inquire about service, satisfaction and document dissatisfaction
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
    • Use of proper statement to determine if vehicle is being returned with full tank of gas
    • Complete a service alert for any mechanical and or body damage communicated by the customers
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Collaborated with team members to develop best practices for consistent customer service delivery.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Maintained up-to-date knowledge of product and service changes.

Tutor and Mentor

New Horizons of SWFL
06.2013 - 10.2017
    • Supervision of students from Kindergarten - 12th grade
    • Provided homework assistance using specific curriculum and materials.
    • Support students with helpful study habits and exam strategies.
    • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
    • Boost students' test scores with tailored tutoring sessions focused on individual learning styles and needs.
    • Educate students on college admissions process and scholarship requirements.
    • Worked with teens to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

Education

Associate of Arts -

Florida Southwestern State College
Fort Myers, FL
05.2020

High School Diploma -

Estero High School
Fort Myers, FL
06.2014

Skills

  • Customer Care
  • Professional appearance
  • Multitasking and organization
  • Strong work ethic
  • Attention to detail
  • Team player mentality
  • Handling customer complaints
  • Goal-oriented mindset
  • Service scheduling
  • Workflow management

Timeline

Main Server

Thai Star
07.2024 - Current

Automotive Service Advisor

Hyundai of Fort Myers
01.2024 - 07.2024

Sushi Chef

BLU SUSHI
06.2023 - 01.2024

Automotive Service Advisor/Writer

Tamiami Hyundai and Genesis of Naples
06.2022 - 07.2023

Automotive Service Advisor

Naples Mazda
05.2021 - 07.2022

Automotive Service Advisor

Naples Dodge Chrysler Jeep Ram
01.2021 - 05.2021

Car Return Agent/Customer Experience Representative

Enterprise Holdings (National, Alamo, Enterprise)
01.2018 - 01.2021

Tutor and Mentor

New Horizons of SWFL
06.2013 - 10.2017

High School Diploma -

Estero High School

Associate of Arts -

Florida Southwestern State College

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Angel Lopez