Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Lopez

St. Cloud

Summary

Dynamic technician with a proven track record at AT&T, excelling in troubleshooting and complex repairs. Recognized for enhancing customer satisfaction through exceptional service and attention to detail. Adept at multitasking and thriving under pressure, ensuring reliable network connectivity and swift resolution of technical issues.

Overview

16
16
years of professional experience

Work History

Technician

AT&T
05.2013 - 10.2016
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.

Police Officer

Aberdeen Proving Grounds Police Department
06.2005 - 02.2008
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.

Military Police Sergeant

Army
06.2000 - 06.2005
  • Managed access control points with precision, preventing unauthorized entry while maintaining efficient traffic flow through secured areas.
  • Provided a safe environment for military personnel by responding quickly to emergencies and coordinating with first responders.
  • Managed traffic control points during high-profile events, ensuring smooth operations and minimal disruptions.
  • Maintained order during civil disturbances by utilizing de-escalation techniques as well as non-lethal force when necessary.
  • Supervised squad and maintained standards in adherence with SOP
  • Coached and mentored personnel in professional and personal growth

Education

General

Valencia College
Orlando, FL
03-2023

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization

Timeline

Technician

AT&T
05.2013 - 10.2016

Police Officer

Aberdeen Proving Grounds Police Department
06.2005 - 02.2008

Military Police Sergeant

Army
06.2000 - 06.2005

General

Valencia College

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