Angel L. Pastrana
Yonkers,NY
Summary
Dedicated professional with a strong focus on team collaboration and adaptability, providing reliable support for colleagues and clients. Expertise in conflict resolution, case management, and maintaining legal compliance. Recognized for exceptional interpersonal skills and commitment to ethical practices.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervising Probation Officer
New York City Department of Probation, Bronx ACE/Gun Unit
01.2018 - Current
- Supervise and mentor a team of Probation Officers, ensuring adherence to departmental policies and procedures.
- Facilitate professional development through targeted coaching and training initiatives.
- Collaborate with leadership to design and implement effective community engagement strategies.
- Assess branch needs and proactively create initiatives to enhance productivity and service delivery.
- Served as a member of the Department’s Dosage Work Group, contributing to the development of criteria for the Dosage Protocol implementation.
- Foster a positive workplace culture aligned with the Department’s mission and guiding principles.
Probation Officer
New York City Department of Probation, New York, NY
12.2014 - 07.2017
- Managed a caseload of 50–80 probation clients, ensuring compliance with agency and State mandates.
- Prepared and maintained detailed case records, tracking progress and adherence to court orders.
- Conducted fieldwork, including home visits, to assess and support assigned probation clients.
- Collaborated with various city agencies to help clients access employment, mental health services, welfare support, educational opportunities, and community programs.
Training Specialist
New York City Department of Probation, Division of Organizational Development Unit
01.2017 - 01.2017
- NYPD/ New York State Certified Instructor (Methods of Instruction).
- Developed and delivered innovative training presentations in compliance with NYC, State, and Federal laws.
- Executed specialized assignments, including official weapon assignments and retrievals, in collaboration with City, State, and Federal law enforcement agencies.
- Supervised newly hired Probation Officers in the Probation Academy, overseeing time and leave management as well as performance evaluations.
Deputy Superintendent of Juvenile Justice / Operations Manager
ACS/Division of Youth and Family Services, New York, NY
09.2012 - 11.2014
- Managed overall operations of a secure detention facility, ensuring safety and security for detained residents.
- Conducted preliminary investigations into misconduct allegations, preparing reports and collaborating with external agencies to finalize investigations.
- Coordinated the collection and management of information and evidence for administrative prosecution, civil litigation, and other appropriate actions in compliance with applicable laws, regulations, and legislative mandates. Provided testimony at hearings and court proceedings as needed.
- Oversaw facility security operations, prioritizing the care and well-being of residents.
- Conducted staff evaluations, fostering professional development and accountability.
- Cultivated a workplace culture aligned with the agency’s vision and mission.
- Monitored departmental objectives and key performance indicators through detailed statistical analysis.
- Managed information and evidence gathered for administrative prosecution, civil litigation and appropriate action as mandated by rules, regulations and other legislative enactments. Testify at hearing and court proceedings as required.
Field Training Coordinator
ACS/Division of Youth and Family Services, New York, NY
05.2012 - 09.2012
- Delivered comprehensive field training to ensure staff effectively performed Juvenile Counselor tasks and met established standards.
- Collaborated with new hires to provide guidance and support, fostering skill development and confidence in their roles.
Juvenile Detention officer
ACS/Division of Youth and Family Services, New York, NY
11.1998 - 05.2012
- Ensured the care, custody, and control of detained youth in a secure environment.
- Fostered positive behavior and personal development among residents, encouraging the establishment of constructive habits and life skills.
Education
Master of Science - Criminal Justice
Monroe College
New York, NY05.2021
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
New York, NY05.1997
Skills
- Case planning
- Documentation
- Offender supervision
- Home inspections
Certification
- NYPD Methods of Instruction (MOI) – New York State Certified Instructor
- NYPD High Intensity Drug Trafficking Area (HIDTA)
- Driving Simulation Instructor – FAAC INC.
- Behavioral Health, Criminal Justice Training Program – CUCS Academy
- Use of Force Training Simulations System – Master Instructor
- Think Trauma Training – Training Facilitator
- Roca’s Rewire CBT Online Institute – “Train the Trainer”
- Basic Screener Training – U.S. Transportation Security Administration
- Certified in CPR/AED-FDNY
- Notary Public
Timeline
Supervising Probation Officer
New York City Department of Probation, Bronx ACE/Gun Unit
01.2018 - Current
Training Specialist
New York City Department of Probation, Division of Organizational Development Unit
01.2017 - 01.2017
Probation Officer
New York City Department of Probation, New York, NY
12.2014 - 07.2017
Deputy Superintendent of Juvenile Justice / Operations Manager
ACS/Division of Youth and Family Services, New York, NY
09.2012 - 11.2014
Field Training Coordinator
ACS/Division of Youth and Family Services, New York, NY
05.2012 - 09.2012
Juvenile Detention officer
ACS/Division of Youth and Family Services, New York, NY
11.1998 - 05.2012
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
Master of Science - Criminal Justice
Monroe College
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