Angel Lugo
New York,NY
Summary
I am well rounded in all front of the house positions including: bartending/barbacking, hosting, serving, running, and bussing. I have a passion for great hospitality, food & wine. Hardworking and seeking opportunities to grow and learn more from the industry.
Overview
9
9
years of professional experience
Work History
Bartender
Casa Cipriani
09.2021 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. -Upsold customers from well to top shelf premium brands to help boost sales -Recommended food and drinks to patrons based on preferences, pairings, and special promotions -Kept track of bar tabs and transferred open tabs to dining room area for wait staff -Satisfied customers by topping off drinks and offering condiments, napkins or anything else they need -Checked in frequently with guests to determine satisfaction with meals, promptly taking action to correct problems -Cleaned tables and chairs, dining room, restaurant space to prepare for service
Server/Main Bartender
The Standard Hotel
12.2013 - 05.2020
- Experience in multiple hotel/venue departments -Verbalizing menu specials to guests and coordinating with team members to achieve highest level os hospitality and guest satisfaction -Host/Junior Maitre D: Greeting guests with a smile and welcoming attitude
- Encouraging guests to come back
Education
Associate Degree in Video Arts - Associates in Film And Video Editing
Borough of Manhattan Community College of The City University of New York
New York, NY05.2013
Skills
- Advance wine & beverage knowledge
- Cash and credit handling
- Skilled food knowledge
- Tips distribution
- Proper use of glassware and silverware
- POS System
- Managing and multi tasking
- Open Table, Seven Rooms, Toast
- Loyal team member and leader
- Team collaborator
- Ability to upsell
- Problem solving, decision making, damage control
- Suggestive Selling
- Health Codes Compliance
- Beverage Preparation
- Menu Memorization
- Staff Management
- Conversant in [Spanish]
- Team Training and Development
- Complex Problem-Solving
- Hospitality Service Expertise
- Clear and Effective Communication
- Responsible Alcohol Service
Timeline
Bartender
Casa Cipriani
09.2021 - 08.2022
Server/Main Bartender
The Standard Hotel
12.2013 - 05.2020
Associate Degree in Video Arts - Associates in Film And Video Editing
Borough of Manhattan Community College of The City University of New York