Angel Luis Robles

Lead-Scheduler/Call Center/Remote-Using Customer Relations Management (CRM) /Get-Ready software as a customer database platform, serving Athletes, and patients. Providing daily/weekly reports, Gross Sales Snapshots, unlogged bookings, past due status, prospect list reviewing, calling prospects, customer retention, cancellations/rescheduling clients

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• HHA/CPR/BLS/First Aid Cert.
• Managed 4 patients weekly
• After the shift handover, monitor and record patient plans and specific instructions from the supervising nurse or healthcare provider.
• Monitored vital signs and reported changes to nursing staff, ensuring 4-hour shift, and timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow, and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

• Tennant M20-M30 Rider LP Propane Floor Scrubber- Technician and Safety Operator
• Tennant T300 series | 20" Walk Behind Orbital Battery, Self-Propel Floor Scrubber & Operator
• Installed new locks, door handles, and door closers.
• Performed electrical and mechanical repairs of production equipment to minimize downtime.
• Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
• Enhanced safety measures by performing routine inspections and identifying potential hazards.
• Boosted overall productivity with timely preventive maintenance on key equipment.
• Assisted management in developing long-term plans for equipment upgrades and replacements.
• Supported inventory management efforts, tracking spare parts usage and reordering as necessary.

Maintenance technician providing maintenance support in areas such as basic electrical installations, plastering, plumbing, pool maintenance

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Operated varied hand and power tools to complete repairs.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

• Defense Driving Cert./Champions Gate Community-Concierge
• Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
• Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
• Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
• Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
• Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.

floor maintenance technician

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Followed safety protocols to minimize workplace accidents.
• Inspected and maintained equipment to keep items in top working condition.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
• Improved equipment functionality by conducting regular maintenance checks and repairs.
• Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
• Collaborated with team members to complete larger repair projects efficiently.
• Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
• Trained new employees on proper use and care of tools, machinery, and safety protocols.
• Monitored and documented work performance in maintenance logs in compliance with company guidelines.