Angel Lyles
Harrisburg,PA
Summary
Organized Nurse Manager dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
Overview
31
31
years of professional experience
Work History
Regional Nursing Service Director of East Coast
InnovAge
Denver, CO
05.2022 - Current
- Tracked clinical quality data to identify risk and implement quality assurance improvement initiatives.
- Ensured compliance with all regulatory standards in region.
- Managed clinical care through application of nursing processes and delegation of clinical activities.
- Assisted in recruitment of qualified director of nurses.
- Monitored budgeting activities related to regional nurse staffing needs.
- Collaborated with interdisciplinary teams of physicians, therapists, pharmacists and social workers to manage patient care.
- Facilitated clinical training and education to nurses and residents, enabling better patient outcomes.
- Collaborated with executive leadership team on strategic planning initiatives related to regional nursing operations.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
RDCS
Enlivant Senior Living
Chicago
07.2015 - 05.2022
- Collaborated with Quality Team to develop outcomes statistics for 12 to 16 communities under my supervision
- Facilitated peer-to-peer conflict resolution
- Participated in Senior Level Management meetings with department heads to discuss census information, admissions and discharges for residents
- Implemented new hire training to further develop skills and initiate discussions on task prioritization
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
- Trained and qualified staff per board requirements as well as national, state and local regulations
- Managed operations in accordance with budget requirements
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements
- Led and motivated 36 to 50 employees at a time through supervision, training and coaching on duties and daily operational activities.
Director of Nursing
Sante' Home Heath
Scottsdale
10.2013 - 05.2015
- Researched health center standards and guidelines to identify best practices and improvement opportunities
- Implemented cost control policies to limit excessive or unmanaged spending by various teams
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships
- Responded proactively to concerns and questions by acting on patient feedback
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care
- Collaborated with Quality Team to develop outcomes statistics
- Supervised administrative staff of 20 nurses and 10 therapists, delivering consistent coaching and mentoring to improve job efficiency
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Director of Nursing
Personal Touch Home Health Care
New Castle, PA
06.2011 - 10.2013
- Budgeted, managed and scheduled staff of 15 nurses, fostering environment supportive of both clinicians and patients
- Reviewed incident reports for accuracy and proper notification to family, physicians and other agencies as required by regulations
- Assessed competency of clinical staff to promote quality, continuity and safety
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees
- Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties
- Implemented changes needed to correct deficiencies found during government inspections
- Monitored development, implementation and updates of individualized care plans
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
Home Health Registered Nurse
Personal Touch Home Health Care
New Castle, PA
06.2008 - 06.2011
- Resolved issues in field by notifying the physician immediately to determine course of action
- Developed care plans, covering goals based on nursing diagnosis and incorporating therapeutic, preventive and rehabilitative nursing actions
- Provided home health aide care providers with training, guidance, support and supervision to achieve objectives
- Notified physicians of all changes in patients' conditions
- Utilized learned nursing skills for wound care, vital sign checking and medication assistance
- Asked open-ended questions and delivered high level of attention to reliably assess patients' conditions
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider
- Collected biological samples for routine laboratory testing to assist diagnostic processes
- Participated in on-call rotations and delivered after-hours care
- Completed initial assessments of patients and family to determine and address individual home care needs
- Worked with vendors on provision of medical equipment, supplies and services
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
Registered Nurse
Local Hospital
New Castle, PA
08.1993 - 06.2008
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Provided emotional support and comfort to families during difficult times.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Acted as patient advocate and implemented total patient care through team nursing process.
Education
Bachelor of Science - Nursing
Grand Canyon University
09.2018
Diploma of Nursing -
St Francis School of Nursing
05.1999
Master of Science - Nursing Leadership
Grand Canyon University
Phoenix, AZSkills
- Employee retention strategies
- Facility oversight
- Patient relations
- Quality assurance controls
- Patient safety
- Health information systems
- Regulatory requirements
- Census goals
- Personnel management
- Healthcare delivery
- Accreditation support
- Teambuilding
Timeline
Regional Nursing Service Director of East Coast
InnovAge
05.2022 - Current
RDCS
Enlivant Senior Living
07.2015 - 05.2022
Director of Nursing
Sante' Home Heath
10.2013 - 05.2015
Director of Nursing
Personal Touch Home Health Care
06.2011 - 10.2013
Home Health Registered Nurse
Personal Touch Home Health Care
06.2008 - 06.2011
Registered Nurse
Local Hospital
08.1993 - 06.2008
Bachelor of Science - Nursing
Grand Canyon University
Diploma of Nursing -
St Francis School of Nursing
Master of Science - Nursing Leadership
Grand Canyon University