Angel Macario

• Upheld high quality standards with accurate interpretation of technical drawings and specifications during repairs.
• Boosted operational efficiency by replacing damaged components with precision craftsmanship.
• Supported a safe working environment by consistently adhering to established safety procedures during all maintenance activities.
• Ensured aircraft safety by conducting detailed pre-flight and post-flight inspections.
• Assisted with successful ferries of all aircraft in the past 2.5 years.
• Supported team effort in several dynamic events including; Towing, Jacking, Engine Runs, Flights, ATP's and Servicing of aircraft.
• Experience in working 1100, 1400, and 1600 cost centers.
• Site steering participant for 3 separate quarters, presenting Process Improvements and our HALE positive culture.

TRAINING EXPERT

• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.

Team Lead

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Led my team during high-demand peak business hours by setting high standards and prioritizing efficiency.
• Communicated clear expectations, delegated tasks effectively, and provided support to ensure team success even during downtime periods.
• Streamlined processes, offered regular feedback, and made quick decisions to maintain productivity.
• Modeled a strong work ethic and fostered a positive environment to navigate demanding situations successfully.