Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Madera

Hammond,IN

Summary

A dynamic and responsible leader with a proven track record in team leadership and cash handling. Enhanced customer satisfaction through effective problem-solving and communication skills while maintaining a clean and safe environment. Recognized for role modeling company policies and fostering a positive team atmosphere. Understanding of operational procedures. Strongly committed to driving team success and ensuring high levels of productivity.

Overview

4
4
years of professional experience

Work History

Shift Leader

Smoothie King
09.2024 - 04.2025
  • Delegated daily tasks and responsibilities while alone.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and sale products to keep location well stocked with necessary supplies.

Sanitation Worker

Family Dental Care
07.2023 - 07.2024
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Prioritized urgent requests for service calls or special projects based on input from supervisors or management team members.
  • Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
  • Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.

Crew Member

McDonald's
06.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.

Education

Morton High School
Hammond, IN

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Punctual
  • Responsible
  • Role modeling

Timeline

Shift Leader

Smoothie King
09.2024 - 04.2025

Sanitation Worker

Family Dental Care
07.2023 - 07.2024

Crew Member

McDonald's
06.2021 - 08.2022

Morton High School

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