Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angel Manzo

Hialeah

Summary

Healthcare management professional with track record of optimizing operational efficiency and improving patient care services. Skilled in team leadership, strategic planning, and regulatory compliance. Known for strong collaboration, adaptability, and results-driven approach. Proficient in financial oversight, staff development, and implementing innovative healthcare solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Multi Unit Healthcare Administrator

DaVita
12.2024 - Current
  • Oversaw budget management and resource allocation to optimize operational efficiency.
  • Developed and implemented policies to enhance patient care and compliance with regulations.
  • Led cross-functional teams in strategic planning initiatives to improve healthcare delivery systems.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Implemented cost-saving measures that improved financial performance without compromising patient care or employee satisfaction levels.

Senior Operations Manager

BioLife Plasma
10.2023 - Current
  • Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions. Supervises the daily functions and staff activities across departments to optimize operational and quality efficiency.
  • ACCOUNTABILITIES
  • Employee development (60%):
  • Oversee and ensure all employees are properly, timely, and accurately trained in technical areas.
  • Providing timely and accurate feedback to both hourly and exempt staff members.
  • Developing employee talent, through regular meetings, goal check-ins, development plans, etc.
  • Administer year-end review process and compensation changes.
  • Assist in management of the recruiting process. (i.e. - phone screens, interviews, offers, on-boarding)
  • Support and conduct management training.
  • Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data.
  • Operations Management (40%):
  • Supervise the operations within the facility (Operations, Clinical and Quality)
  • Maintain compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety.
  • Manage facility audit processes and help to resolve any related issues that arise from audits
  • Collaborating with Regional Manager and management team to prepare for and host internal and external auditors.
  • Ensuring timely response and closure to audit observations.
  • Perform analysis of related data to promote efficient operations:
  • Forecasting and attaining production and cost goals, while assuring compliance with Shire, local and federal regulations.
  • Resolve related facility issues and manage inquiries for facility information.
  • Assist in center production needs.

Area Operation Manager

MD NOW Urgent Care
03.2021 - 10.2023
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for COVID 19 ramp up efforts.
  • Served instrumental role in organizational transformation and vaccination training.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform of variances.
  • Developed and facilitated all new-hire orientations.
  • Recruited highly successful practitioner network team members focused on serving quality and care to patients.

District Manager of Pharmacy and Retail Operations

Walgreens
08.2015 - 03.2021
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings to decrease RX charge backs.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles to impact store performance operations.
  • Set and enforce internal policies to maintain responsiveness to demands.
  • Assessed pharmacy and sales floor inventory quality to maintain tight cost controls and maximize business operational performance.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices and coaching teams on areas of opportunity to maximize performance.

Education

Master of Science - Health Care Administration

Capella University
Minneapolis, MN
04-2026

Bachelor of Science - Health Administration

DeVry University
Chicago, IL
05-2024

Associate of Science - Nursing

Ashford University
San Diego, CA
03-2024

Skills

  • Healthcare compliance
  • Operations management
  • Patient safety
  • Managed care
  • Organizational development
  • Staff training and development
  • Quality improvement
  • Facility management
  • Emergency preparedness
  • Revenue cycle management
  • Human resources management
  • Financial operations oversight
  • Employee recruitment and hiring

Certification

  • BLS/CPR Certified - FLBOP – 2023-2025
  • Blood Borne Pathogens, Universal Precautions and OSHA Certified - FLBOP – 2023-2025

Languages

Spanish
Native or Bilingual

Timeline

Multi Unit Healthcare Administrator

DaVita
12.2024 - Current

Senior Operations Manager

BioLife Plasma
10.2023 - Current

Area Operation Manager

MD NOW Urgent Care
03.2021 - 10.2023

District Manager of Pharmacy and Retail Operations

Walgreens
08.2015 - 03.2021

Master of Science - Health Care Administration

Capella University

Bachelor of Science - Health Administration

DeVry University

Associate of Science - Nursing

Ashford University

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