Angel Marroquin
Española,NM
Summary
I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a very highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Custodial Worker
Los Alamos County
LOS ALAMOS , NM
05.2023 - Current
- Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
- Followed company uniform, performance and security policies with every job.
- Notified managers of repair needs or additions to building operating systems.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Discarded cardboard boxes and trash in compactors and balers.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Cleaned building floors by sweeping, mopping or vacuuming.
911 Public Safety Telecommunicator
ERA 911
Española, NM
09.2018 - 05.2023
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Received incoming calls from the public and determined the nature of the emergency.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Assisted departments with special requests for assistance and BOLOs.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Researched vehicle, wanted and missing persons information.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Maintained updated knowledge through continuing education and advanced training.
Custodial Worker
PMI
Española, NM
06.2016 - 07.2018
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sorted and counted linens and organized in storage areas.
- Ensured that all health standards were met during cleaning operations.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained and organized cleaning supplies stock.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Followed safety procedures when handling hazardous materials.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Customer Service Cashier
McDonald's
ESPANOLA , NM
03.2015 - 03.2016
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers of in-store promotions or pricing specials.
- Built and maintained productive relationships with employees.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
NORTHERN NEW MEXICO COLLEGE
ESPANOLA 11-2016
Skills
- Stress Tolerance
- Incident Documentation
- Information Gathering
- Geographical Knowledge
- Map Reading Abilities
- EMS Dispatch
- Active Listening
- Computer-Based Dispatch Systems
- Decision-Making
- Emergency Assessment
- Works Well Under Pressure
- Computer Skills
- Basic Life Support Knowledge
- Data Entry
- Information Documentation
Accomplishments
- CPR CERTIFICATION
- BLS CERTIFICATION
- COMPLETED FEMA (EMI) EMERGENCY MANAGEMENT INSTITUTE
- PUBLIC SAFETY TELECOMMUNCATOR TRAINING (PST)
- EMERGENCY MEDICAL DISPATCH (EMD)
Timeline
Custodial Worker
Los Alamos County
05.2023 - Current
911 Public Safety Telecommunicator
ERA 911
09.2018 - 05.2023
Custodial Worker
PMI
06.2016 - 07.2018
Customer Service Cashier
McDonald's
03.2015 - 03.2016
GED -
NORTHERN NEW MEXICO COLLEGE