Angel Martin
Jacksonville
Summary
Knowledgeable and dedicated member service professional with extensive experience in account servicing. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain member satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Account Service Representative
Navy Federal Credit Union
05.2022 - Current
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to member calls to answer questions about products and services.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Education
No Degree -
Savannah State University
Savannah, GASkills
- Member Relationship Building
- Professionalism and Etiquette
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Active Listening
- Effective Communication
- Incorporating the 4 MEs
Timeline
Account Service Representative
Navy Federal Credit Union
05.2022 - Current
No Degree -
Savannah State University