Angel Martin Del Campo
Tucson,AZ
Summary
Knowledgeable Instructional Technology Manager II with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
18
18
years of professional experience
Work History
Manager | Security & IT Departments
Gospel Rescue Mission
11.2022 - Current
- Increased company’s profitability and overall productivity by revamping the routing system
- Managed and motivated employees to be productive and engaged in work.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative II | Claims Analyst
Centene Corporation
05.2018 - 11.2022
- Review and analyze documents for clients to process, approve or deny health insurance claims, while following CMS guidelines
- Transfer complex claims to the appropriate department for further escalation
- Increased company’s profitability and overall productivity by revamping the routing system
Retail Manager
U.S. Polo Association
08.2017 - 05.2022
- Ensured smooth running of day-to-day operations by scheduling and managing staff shifts
- Designed and executed floor plans to maximize merchandising strategies, while organizing displays based on product trends
- Formulated daily reports and checked register balance to exceed performance goals
Customer Service Representative
Chamberlain
10.2017 - 01.2018
- Rendered exceptional technical service and support to both external and internal customers related to their orders
- Facilitated customers with product information, pricing, and availability
Project Manager
California Lighting and Design
03.2017 - 07.2017
- Led all aspects of project management from the initial phase through completion, while focusing on customer satisfaction and defined deadlines and requirements
Service and Repair Coordinator
NuMotion
06.2013 - 03.2017
- Performed a wide range of administrative operations, including obtaining benefits/demographic data for new members, and submitting repair orders for seamless claims processing
Customer Service Representative
CITI
06.2013 - 11.2014
Team Lead
Convergys
03.2011 - 06.2013
Technician Lead
JMC Fire Prevention
11.2010 - 03.2011
Distribution Coordinator
Lifecare Solutions
03.2007 - 11.2010
Education
BA of Science - Applied technology
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Innovation management
- MS Office
- Idea Development and Brainstorming
- Database Management: Workforce Management
- Database Management: Citrix
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
- Operations Management
- Project Management
- Staff Development
Skills
Repeated excellence driving smooth running of day-to-day operations and revamping processes to realize organizational success and productivity., Skilled in providing technical support to users for network connectivity, peripheral equipment/end devices, and system maintenance., Ability to prioritize and complete multitask assignments or projects within stringent deadlines, while meeting customers’ defined requirements/specifications., Leveraged excellent organizational and communication skills distinctively committed to building and managing teams to accomplish service delivery metrics.
Militaryexperience
Army Reserve, 03/2019, Present, Drive seamless day-to-day operations during COVID, ensuring missions on a 24hr basis for 3k soldiers, including meals, linen, scheduling and appointments, and vehicle maintenance.
Accomplishments
- Achieve process efficiency in numerous departments by introducing MS forms and flows for incident reports, lost and stole items, insurance claims, volunteer applications, creative request, and IT request through the portal.
- Supervised team of 15 staff members.
- Collaborated with team of 10 in the development of Graduation processes, blessings to go Thanksgiving event, and Easter event for the community engagement provided.
- Achieved desired results in the creation of the SQL and FTP server through effectively ensuring communication with all parties involved to ensure task stays on point with timeframes and parameters necessary with contract workers and staffed employees.
Languages
Spanish
Native or Bilingual
Timeline
Manager | Security & IT Departments
Gospel Rescue Mission
11.2022 - Current
Customer Service Representative II | Claims Analyst
Centene Corporation
05.2018 - 11.2022
Customer Service Representative
Chamberlain
10.2017 - 01.2018
Retail Manager
U.S. Polo Association
08.2017 - 05.2022
Project Manager
California Lighting and Design
03.2017 - 07.2017
Service and Repair Coordinator
NuMotion
06.2013 - 03.2017
Customer Service Representative
CITI
06.2013 - 11.2014
Team Lead
Convergys
03.2011 - 06.2013
Technician Lead
JMC Fire Prevention
11.2010 - 03.2011
Distribution Coordinator
Lifecare Solutions
03.2007 - 11.2010
BA of Science - Applied technology
Grand Canyon University
Similar Profiles
Gretchen PatzeGretchen Patze
Volunteer at Gospel Rescue MissionVolunteer at Gospel Rescue Mission
Dominic SmithDominic Smith
Volunteer at Gospel Rescue MissionVolunteer at Gospel Rescue Mission
Dawn GunningDawn Gunning
Teacher at Gospel Rescue MissionTeacher at Gospel Rescue Mission