Angel Martinez
Deltona,FL
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.
Overview
1
1
year of professional experience
Work History
Resident Assistant
University Of North Florida Housing And Resident Life
08.2023 - Current
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
Student Orientation Leader
University Of North Florida Housing And Resident Life
04.2023 - 08.2023
- Provided support to new students, helping them acclimate to campus life and academic expectations.
- Collaborated with fellow Orientation Leaders to ensure a positive and inclusive environment for all participants.
- Served as a resource for incoming students, answering questions and addressing concerns about university life.
- Organized campus tours, highlighting key facilities and resources available to students.
- Facilitated icebreaker games and team-building exercises, fostering connections among new students.
Customer Service Rep
Wawa
09.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in placing orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
Education
Bachelor of Arts - Communications Systems Technology
University of North Florida
Jacksonville, FL05.2026
Skills
- Residential Support
- Moral Conduct
- Student Leadership
- Resident Support
- Time Management
- Student Engagement
- Resolution-Oriented
- Team Player
Timeline
Resident Assistant
University Of North Florida Housing And Resident Life
08.2023 - Current
Student Orientation Leader
University Of North Florida Housing And Resident Life
04.2023 - 08.2023
Customer Service Rep
Wawa
09.2022 - 04.2023
Bachelor of Arts - Communications Systems Technology
University of North Florida
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