Angel Martinez
Odessa,TX
Summary
Driven IT professional with proven expertise in Windows/iOS troubleshooting and exceptional problem-solving skills, honed at Atlas Energy Solutions. Excelled in managing IT assets, enhancing system integrations, and delivering user training, significantly improving technological efficiency and user satisfaction. Demonstrates strong organization and communication abilities, ensuring seamless IT support and infrastructure maintenance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT/OT Intern Field
Atlas Energy Solutions
03.2023 - 10.2023
- Troubleshooting of staff technological issues presented in a timely matter.
- Troubleshooting on-field equipment such as cameras, moxa switches, speakers, QR scanners and radios.
- Complete tickets issued by end users promptly.
- Learn everyday IT aspects within the office environment.
- Understand the core IT issues and solutions on a day-to-day basis.
IT Support Analyst
Atlas Energy Solutions
10.2023 - Current
- Troubleshooting and diagnosing technological issues with hardware and software.
- Manage and complete service ticket requests that contain issues or requests provided by end users.
- Installing and configuring computer hardware, software, systems, printers and scanners.
- Log solutions to preexisting issues as documentation for future reference.
- Create accounts for new staff and terminations through Active Directory and Microsoft Azure platforms.
- Laptop and phone configuration and issuing for staff upon ticket request.
- Break-fix of laptops for staff.
- Manage and maintain inventory of IT assets used by staff.
- Providing on-call support to end users on any technological issues.
- Perform user administrative tasks.
- Monitor and maintain server infrastructure, including backups and security patches.
- Collaborate with other IT teams to ensure seamless integration of systems and processes.
Education
Bachelor of Science - Computer Science
The University of Texas of The Permian Basin
Odessa, TX12.2023
Skills
- Time Management
- Organization
- Windows/iOS troubleshooting
- Proficient in Microsoft Intune, Azure, Exchange, and Entra
- Hardware troubleshooting
- Remote Desktop Support
- User training
- Problem-Solving
- Customer Service
- Communication Skills
- Updating System/Software
Certification
- ITIL 4 Certificate
Timeline
IT Support Analyst
Atlas Energy Solutions
10.2023 - Current
IT/OT Intern Field
Atlas Energy Solutions
03.2023 - 10.2023
Bachelor of Science - Computer Science
The University of Texas of The Permian Basin
- ITIL 4 Certificate
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