Angel Martinez
Summary
Seasoned Manager with 12 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training and team support. Willing to learn and eager to improve productivity and morale.
Overview
5
5
years of professional experience
Work History
Assistant Department Manager, Cosmetics
Nordstrom
06.2023 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets & managing an 11 million dollar department.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Backstage Manager
Macy's Department Store
07.2021 - 04.2023
- Assisted in recruiting, hiring and training of team members while managing 52 colleagues.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly while having a high customer focused attitude.
- Completed daily paperwork and computer entry of sales data as established by store director.
- Improved productivity by 23% while improving customer satisfaction by 36%.
Operations Manager
CVS Pharmacy
05.2019 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, morale, company culture & overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Associate of Science - Psychology
Texas State University
San Marcos, TX05.2013
Skills
- Team Management
- Onboarding new employees
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Proactive and Focused
- Interpersonal Skills
- Recruitment and hiring
- Proficient in Microsoft Excel,Word, Office & Powerpoint
Languages
Spanish
Native or Bilingual
Timeline
Assistant Department Manager, Cosmetics
Nordstrom
06.2023 - Current
Backstage Manager
Macy's Department Store
07.2021 - 04.2023
Operations Manager
CVS Pharmacy
05.2019 - 07.2021
Associate of Science - Psychology
Texas State University