Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angel Martinez

Washington,DC

Summary

Dynamic professional with extensive experience at Marriott International, excelling in expert customer service and inventory management. Proven ability to enhance guest experiences through effective communication and multitasking. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring satisfaction and fostering positive relationships with clients and colleagues alike.

Overview

12
12
years of professional experience

Work History

Concierge

Hines Real Estate
Washington, DC
02.2024 - 05.2025
  • Ensured that all concierge services are provided according to established standards of quality.
  • Compiled daily reports detailing guest requests and satisfaction ratings.
  • Managed multiple tasks while providing excellent customer service at all times.
  • Resolved any complaints or issues raised by customers promptly and efficiently.
  • Maintained a detailed knowledge of local attractions and amenities in order to provide accurate information to guests.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Monitored guest feedback to identify areas for improvement in services offered.

Front Desk Clerk

Hyatt place
Washington, DC
01.2024 - 07.2024
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Welcomed large volume of guests and improved overall customer service.

Storeroom Clerk

Marriott International, Inc.
College Park, MD
11.2022 - 06.2023
  • Organized and restocked shelves in the storeroom.
  • Maintained accurate records of storeroom inventory and supplies.
  • Ordered new items to replenish stock levels when necessary.
  • Received incoming shipments from vendors, verifying accuracy of orders.
  • Provided customer service to internal departments requesting items from the storeroom.
  • Created purchase orders for any items not currently stocked in the storeroom.
  • Worked closely with vendors to ensure timely delivery of requested items.
  • Kept stockroom clean and neat for maximum productivity.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.

Warehouse Packer

Mutual trading Company
Hyattsville, MD
03.2022 - 05.2023
  • Assembled and packed orders according to customer specifications.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Received incoming shipments, inspected contents, compared against invoices and purchase orders.
  • Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
  • Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
  • Used pallet jacks to move items to and from warehouse locations.

Retail Sales Associate

Cricket Wireless
Riverdale Park, MD
01.2020 - 01.2021
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Expert Banquet Server

Marriott International, Inc.
College Park, MD
01.2013 - 01.2019
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Communicated with chefs regarding any special requests from guests.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Served food to over 100 customers per shift

Education

High School Diploma -

Woodland Job Corps
Laurel, MD
01.2013

Bachelor of Science - Business Administration

University of The District of Columbia
Washington, DC

Skills

  • Expert Customer Service
  • Microsoft Office
  • Intermediate Mathematics
  • Inventory Monitoring and Management
  • Fluent in English & Spanish
  • Communication skills
  • Multitasking and organization
  • Guest experiences
  • Reservations management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Concierge

Hines Real Estate
02.2024 - 05.2025

Front Desk Clerk

Hyatt place
01.2024 - 07.2024

Storeroom Clerk

Marriott International, Inc.
11.2022 - 06.2023

Warehouse Packer

Mutual trading Company
03.2022 - 05.2023

Retail Sales Associate

Cricket Wireless
01.2020 - 01.2021

Expert Banquet Server

Marriott International, Inc.
01.2013 - 01.2019

High School Diploma -

Woodland Job Corps

Bachelor of Science - Business Administration

University of The District of Columbia

Similar Profiles

CREATE PROFILE
Angel Martinez