Angel Martinez
Carolina,PR
Work Preference
Summary
I am a graduate from the University of Puerto Rico – Rio Piedras Campus with a major in Biology, and I have experience working in labs from my time there. I have almost 10 years of experience in retail and customer service at JCPenney. I have also worked for 9 years with the Federal Emergency Management Agency, where I currently work as a reservist. I also worked for over a year as a Customer Service Specialist for Optum of UnitedHealthcare’s Dental department.
I am a professional with extensive experience in applicant services, prepared for this role. I am skilled in program management, client relations, and effective communication. I have a strong focus on team collaboration and achieving results, adaptable to changing needs. My coworkers know me for reliability, problem-solving abilities, and strong organizational skills.
I am highly motivated and experienced with a talent for learning new skills quickly. My goal is to someday work for the CDC in a laboratory to help identify and prevent the spread of infectious diseases.
Overview
18
18
years of professional experience
3
3
Certification
Work History
IA Applicant Services Program Specialist - Reservist
Federal Emergency Management Agency
Washington, D.C., USA
09.2017 - Current
- Took over 1,000 registrations after the Hurricane Maria disaster.
- Advised and guided applicants on how they may receive assistance and what documents were missing.
- Helped resolve conflicting and overlapping information between various applicants.
- Oversaw the dispersing of assistance to all eligible cases that were assigned to me.
- Performed callouts for complicated cases and helped resolve their issues.
- Assisted applicants in appealing their cases when necessary.
- Helped applicants find temporary residence after they were dislodged from their homes.
- Completed special projects regarding PR ownership issues.
- Went out to the applicant’s communities to assist them with any issues they may have.
- Salary: 20.07 USD Bi-weekly
- Hours per week: 40-56
- Pay Plan: GS Grade: 01
- Supervisor: Jodi Carson (202) 705-9631
- Okay to contact this Supervisor: No
Customer Service Associate
Optum Puerto Rico
San Juan, PR
11.2022 - 05.2024
- Answered over 1,000 calls for dental insurance members.
- Advised and guided members on how they may receive assistance and what documents were missing when claims were denied.
- Helped file claim adjustments when necessary.
- Assisted members in appealing their cases when necessary.
- Salary: 13.00 USD Bi-weekly
- Hours per week: 40
- Supervisor: Limarie Amalbert (787) 903-7193
- Okay to contact this Supervisor: Yes
Sales Associate
JCPenney
Carolina, PR, United States
09.2007 - 08.2017
- Made Home department JCPenney the #1 department in customer service for 5 years.
- Trusted to open and close the store when necessary.
- Helped customers select products that best fit their personal needs.
- Maintained the order and visual appeal of the store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered direction and gave constructive feedback to motivate team members.
- Processed all sales transactions accurately and in a timely fashion.
- Marked clearance products with updated price tags.
- Hours per week: 16
- Supervisor: Lillian Calderon (787) 564-7852
- Okay to contact this Supervisor: Yes
Education
Bachelor's Degree - Biology
University of Puerto Rico - Rio Piedras
Rio Piedras, PR, United States06.2010
Skills
- MS Office Customer and Personal Service (Advanced)
- Active Listening Reading Comprehension (Advanced)
- English Language Comprehension (Advanced)
- Spanish Language Comprehension (Advanced)
- Active Learning Instructing
- Biological Science (Bachelor's level knowledge)
- Organizational expertise
- Data analysis proficiency
- Cross-functional teamwork
- Technical aptitude
- Disaster management
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a military deployment through effectively helping with Operation Spartan Shield.
- Certified as Hazmat technician through PR National Guard.
Certification
- Fully certified as a 74D within the US National Guard with all accompanying certificates, such as chemical, biological, radiological, and nuclear disposal.
- Fully certified in emergency management both under FEMA and as a 74D in the US Army National Guard of PR.
- Certified as a Hazmat technician through PR National Guard.
Language Skills
English: Spoken - Advanced, Written - Advanced, Read - Advanced
Spanish: Spoken - Advanced, Written - Advanced, Read - Advanced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- United States Army National Guard of Puerto Rico
Timeline
Customer Service Associate
Optum Puerto Rico
11.2022 - 05.2024
IA Applicant Services Program Specialist - Reservist
Federal Emergency Management Agency
09.2017 - Current
Sales Associate
JCPenney
09.2007 - 08.2017
Bachelor's Degree - Biology
University of Puerto Rico - Rio Piedras