Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Angel May

Ansonia

Summary

I’m an oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I’ve Combined strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

I’m someone who possess versatile skills in project management, problem-solving, and collaboration. I bring a fresh perspective and strong commitment to quality and success.

Overview

10
years of professional experience
1
Certification

Work History

Buffalo Wild Wings

Bartender
12.2024 - Current

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Cheesecake Factory Restaurant

Server
06.2023 - 10.2023

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Answered customers' questions, recommended items, and recorded order information.

99 Restaurants And Pub

Restaurant Hostess
03.2016 - 11.2022

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

99 Restaurant & Pub

Server
03.2015 - 11.2022

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Subway

Sandwich Artist
01.2018 - 12.2020

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Weed Man Lawn Care Services

Door-to-Door Sales Representative
11.2016 - 01.2017

Job overview

  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.

Chipotle

Crew Member
06.2015 - 07.2016

Job overview

  • Worked front counter, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Central High School
Bridgeport, CT

06.2019

University Overview

Skills

  • Phlebotomy
  • Customer Service
  • Food Service
  • Problem-Solving
  • Communication Skills
  • Adaptability
  • Time Management
  • Computer Skills
  • Hospitality

Certification

Phlebotomist

CPR

Timeline

Bartender
Buffalo Wild Wings
12.2024 - Current
Server
Cheesecake Factory Restaurant
06.2023 - 10.2023
Sandwich Artist
Subway
01.2018 - 12.2020
Door-to-Door Sales Representative
Weed Man Lawn Care Services
11.2016 - 01.2017
Restaurant Hostess
99 Restaurants And Pub
03.2016 - 11.2022
Crew Member
Chipotle
06.2015 - 07.2016
Server
99 Restaurant & Pub
03.2015 - 11.2022
Central High School

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Angel May