Angel McAvoy
Orrington,ME
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walgreens Boots Alliance
10.2023 - Current
- Open and close the store including and required system start ups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Responsible for opening back door of store for deliveries
- Complete product returns, order voids, customer refunds, cash drops to the safe and provide change as requested to cash registers
- Model and deliver a distinctive and delightful customer experience
- Key holder
- Assist with and coach other team members to work with warehouse and vendor processing
- Reset and revisions
- Assign tasks to team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Shift Leader
Walgreens Boots Alliance
02.2022 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Direct Support Professional
Living Innovations
04.2019 - 06.2019
- Assist individuals with disabilities in home and community settings.
Stylist
SmartStyle
04.2018 - 05.2019
- Answer phones, cut, color, perm, style hair, clean salon.
Sales Manager
Aarons' Sales and Lease
11.2016 - 06.2017
- In charge of the layout and pricing of the showroom, greeting and interacting with customers in person and on the phone, assigning tasks/duties to employees under my responsibility, organizing pick up and drop off of merchandise
- One of the top three leading sales managers in New England for the past 3 months.
ADMINISTRATIVE ASSISTANT
AMERICAN IRON & METAL(AIM)
01.2014 - 09.2016
- In charge of completing various office duties including weighing customers in and out of the scrapyard, answering phone calls, adjusting material prices, and issuing customers checks for materials we received.
WAITRESS
PEPINO'S MEXICAN RESTAURANT
10.2013 - 01.2014
- Responsibilities aside from taking and serving customer's orders included assisting management in opening and closing the restaurant, cleaning/bussing tables, and making drinks.
Education
High school diploma or GED -
Cosmetology license - Cosmetology
Empire Beauty School
Bangor, ME06.2018
Skills
- Direct Support
- Personal Care
- Home Health
- Direct Care
- Hair Styling
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Customer experience
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Store operations
- Staff Supervision
- POS Systems
- Team Management
- Employee Scheduling
- Hiring and Training
- Pricing and Markdowns
- Goals and performance
- Mentoring and Coaching
- Employee Coaching
- Sales Techniques
- Relationship building and management
- Strategic Planning
- Sales Growth
- Issue Resolution
- Transaction Processing
- Staff Scheduling
- Order Management
- Stock Rotations
- Inventory counting
- Strategic Merchandising
- Sales Strategies
- Shift Scheduling
- Flexible Schedule
- Scheduling Coordination
- Assignment Delegation
- Operations Oversight
- Workforce Management
- Performance Evaluations
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Delegating Work
- Staff training/development
- Effective leader
- Scheduling
- Employee Motivation
- Staff Development
- Relationship Building
- Recruitment
Certification
- Driver's License
- Cosmetology License
Additional Information
Familiar with computers. Easy to talk to. Able to complete work unsupervised. Eager and quick to learn.
Locations
Brewer, ME, 04412
Assessments
- Filing & organization, Highly Proficient, 11/01/20
- Written communication, Familiar, 11/01/20
- Work style: Reliability, Proficient, 05/01/21
- Front desk agent (hotel), Proficient, 03/01/21
- Administrative assistant/receptionist, Familiar, 11/01/20
- Customer service, Proficient, 12/01/21
- Hairstylist skills, Highly Proficient, 05/01/21
- Medical receptionist skills, Proficient, 12/01/21
- Attention to detail, Completed, 11/01/20
- Customer focus & orientation, Proficient, 03/01/21
Personal Information
Title: LICENSED COSMETOLOGIST
Timeline
Assistant Store Manager
Walgreens Boots Alliance
10.2023 - Current
Shift Leader
Walgreens Boots Alliance
02.2022 - 10.2023
Direct Support Professional
Living Innovations
04.2019 - 06.2019
Stylist
SmartStyle
04.2018 - 05.2019
Sales Manager
Aarons' Sales and Lease
11.2016 - 06.2017
ADMINISTRATIVE ASSISTANT
AMERICAN IRON & METAL(AIM)
01.2014 - 09.2016
WAITRESS
PEPINO'S MEXICAN RESTAURANT
10.2013 - 01.2014
High school diploma or GED -
Cosmetology license - Cosmetology
Empire Beauty School