Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angel McCormick

Perryville,MO

Summary

Motivated Engagement Specialist with lived experience on the opposite side of the field I am now serving. Always seeking to expand knowledge. Dedicated worker striving to produce best work.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Engagement Specialist

Comwell
08.2022 - Current
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Served as a liaison between clients and other service providers, coordinating care plans efficiently.
  • Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
  • Member of on-call emergency response team for crisis intervention within facility.
  • Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.

Manager

St. Nicholas Brewing Company
07.2018 - 08.2022
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.

Lead Server

Jodie's Farmhouse
10.2015 - 10.2018
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

GED -

Perryville Sr. High School
Perryville, MO
2015

Skills

  • Patient Advocacy
  • Group Facilitation
  • Case Management
  • Community Outreach
  • Crisis Intervention
  • Lived experience
  • Relationship Building

Certification

  • CRSS- Certified Recovery Support Specialist

Timeline

Engagement Specialist

Comwell
08.2022 - Current

Manager

St. Nicholas Brewing Company
07.2018 - 08.2022

Lead Server

Jodie's Farmhouse
10.2015 - 10.2018

GED -

Perryville Sr. High School

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Angel McCormick