Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel McGee

Lakeland

Summary

Dynamic professional with extensive experience in administrative management and auto claims adjusting at companies like Progressive Insurance. Proven ability to enhance customer satisfaction through exceptional service and meticulous recordkeeping. Skilled in data entry and maintaining confidentiality, ensuring efficient operations and timely project completion. Strong attention to detail and effective communication drive success.

Overview

40
40
years of professional experience

Work History

Administrator

Joe McGee Ministries
03.2023 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Auto Claims Adjuster

Progressive Insurance
03.2020 - 02.2023
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.

Auto Claims Adjuster

GEICO, Government Employees Insurance
06.2015 - 02.2020
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.

Administrative Manager

Destiny Church
06.1985 - 03.2015
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Education

Associate of Arts - Education

Southeastern University
Lakeland, FL

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management

Timeline

Administrator

Joe McGee Ministries
03.2023 - Current

Auto Claims Adjuster

Progressive Insurance
03.2020 - 02.2023

Auto Claims Adjuster

GEICO, Government Employees Insurance
06.2015 - 02.2020

Administrative Manager

Destiny Church
06.1985 - 03.2015

Associate of Arts - Education

Southeastern University