Angel McLeod
Mills River,NC
Summary
Motivated job seeker with a strong desire to contribute to a positive work environment prioritizing customer and employee satisfaction. Seeking a full-time to enhance communication and customer service skills. Thrives in goal-driven environments that challenge to achieve new levels of success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Outback Steakhouse
Hendersonville, NC
06.2022 - 10.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Triage Nurse
Asheville Eye Associates
Asheville, NC
12.2021 - 03.2022
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
Manager
Franny's Farmacy
Hendersonville, NC
05.2019 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintain ongoing education to stay current in the Hemp industry to educate patrons and staff.
Assistant General Manager - Director of Sales
Holiday Inn Express & Suites
Flat Rock, NC, USA
05.2017 - Current
- Started hospitality career as front desk associate, managing check-in/out processes.
- Led group bookings management after promotion to Director of Sales in December.
- Worked on hourly and commissionable basis ensuring hotel's market share.
- Collaborated with general manager to assist in managerial duties.
Assistant Kitchen Manager
Outback Steakhouse
NC, USA
07.2015 - 05.2017
- Expanded teamwork and management concepts by changing roles.
- Advanced to Assistant Kitchen Manager due to strong work ethic.
- Maintained health standards by following state protocols during kitchen openings.
- Executed daily prep tasks swiftly to maintain workflow efficiency.
Spanish Interpreter/Triage Nurse
Asheville Eye Associates
Asheville, NC, USA
12.2009 - 06.2014
- I worked with a team of 8 women in a high volume centralized scheduling and triage department for a leading ophthalmology office that includes 17 doctors, 5 offices of Asheville Eye Associates and its 3 partnering locations
- I received 100 + calls daily not including phone calls that needed to be made out to the patients for paper referrals, prior authorizations for medications to the insurance company, refill authorizations to the pharmacies, and processing the online patient portal inquiries
- My bi-lingual services were used throughout all the offices for key communication between doctor and the Hispanic patient
Education
Associates - communication
asheville-Buncombe Technical College
11.2024
Dipolma -
West henderson high school
01.2007
Skills
- Interpersonal communication skills
- Bilingual in Spanish
- Telephone etiquette
- Executive and administrative support
Certification
- Responsible Alcohol Seller/Server Training, 06/01/18, CERT37037
- IHG Way of Sales – Solution Selling, 03/01/18
- Sales by Segment – Corporate Negotiated, 07/01/18
Languages
Spanish
Professional Working
Timeline
Kitchen Manager
Outback Steakhouse
06.2022 - 10.2024
Triage Nurse
Asheville Eye Associates
12.2021 - 03.2022
Manager
Franny's Farmacy
05.2019 - 11.2021
Assistant General Manager - Director of Sales
Holiday Inn Express & Suites
05.2017 - Current
Assistant Kitchen Manager
Outback Steakhouse
07.2015 - 05.2017
Spanish Interpreter/Triage Nurse
Asheville Eye Associates
12.2009 - 06.2014
Associates - communication
asheville-Buncombe Technical College
Dipolma -
West henderson high school