Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angel Meral

Coram

Summary

Dynamic and results-driven professional with extensive experience in customer service and team management at SUBWAY® Restaurants. Proven track record in enhancing customer satisfaction and loyalty through effective communication and cash handling expertise. Adept at training staff and optimizing operations to boost productivity and maintain high service standards.

Overview

1
1
Certification

Work History

Cashier

Dunkin' Donuts
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and support.
  • Maintained cleanliness and organization of checkout area to enhance efficiency.
  • Handled cash, credit, and digital payments while ensuring security protocols were followed.
  • Collaborated with team members to streamline service during peak hours.
  • Engaged in ongoing training to improve customer service skills and operational knowledge.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Manager

SUBWAY®Restaurants
  • Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored staff on food safety standards and customer service protocols.
  • Developed and implemented strategies to enhance customer satisfaction and retention rates.
  • Analyzed sales data to identify trends and inform inventory management decisions.
  • Managed scheduling and staffing to optimize labor costs while maintaining service levels.
  • Collaborated with team members to streamline processes, reducing waste and improving productivity.
  • Conducted regular performance evaluations to support employee development and engagement initiatives.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Manager

Istanbul Cafe And Restaurant
  • Oversaw daily operations to ensure quality service and compliance with health standards.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Education

Bachelor of Accountancy -

Ktu
Turkey
09.2000

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Inventory management
  • Currency counting
  • Order packaging
  • Sales expertise
  • Drawer balancing
  • Point of sale operation
  • Purchase assistance
  • Identification checks
  • Loyalty program promotion
  • Payment posting

Certification

Medical billing and coding . Food manager certificate

Languages

Turkish
Full Professional

Timeline

Cashier

Dunkin' Donuts

Manager

SUBWAY®Restaurants

Manager

Istanbul Cafe And Restaurant

Bachelor of Accountancy -

Ktu

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