Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angel Merced-Herrera

Summary


Experienced administrative professional prepared for this role with a strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering a positive work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Assistant

Department of Non-Profit and Organizational Studies
01.2025 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Administrative Assistant

Susan Floyd Law Firm
06.2022 - 12.2024
  • Provided comprehensive administrative support including managing client communications, legal document signings, and serving as a witness.
  • Drafted and reviewed legal documents such as client communications, letters, emails, and advance directives for health care and financial powers of attorney.
  • Enhanced office efficiency by organizing and maintaining legal files, improving document retrieval time
  • Recognized by management for consistently meeting tight deadlines in a fast-paced legal environment.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Sales Associate

Onelife Fitness
01.2021 - 01.2022
  • Ensured cleanliness and hygiene of a 10,000 sq. ft. facility, including workout areas, locker rooms, and restrooms, adhering to strict health and safety standards.
  • Responsible for sanitizing equipment, replenishing supplies, and handling waste disposal, contributing to a safe environment for over 1,000 members daily.
  • Recognized for attention to detail and proactive approach, contributing to improvement in member satisfaction scores related to facility cleanliness.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Grocery Clerk

Publix
03.2020 - 05.2021
  • Delivered outstanding customer service by assisting shoppers with product location, inquiries, and recommendations, leading to a increase in customer satisfaction scores.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Maintained stocked and organized shelves, ensuring the availability of high-demand products during peak hours.
  • Collaborated with team members to achieve departmental goals, including a reduction in inventory shrinkage through improved stock management and loss prevention practices.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Education

Bachelors -

Georgia Southern University
Statesboro, GA
05.2028

High School Diploma -

River Ridge High School
Woodstock, GA
05.2024

Skills

  • Language Skills: Proficient in Spanish
  • Communication: Excellent verbal and written communication skills
  • Interpersonal Skills: Strong interpersonal and teamwork abilities
  • Critical Thinking: Proven problem-solving and analytical skills
  • Organizational Skills: Exceptional organizational and time management
  • Work Ethic: Proactive, self-motivated, and detail-oriented
  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Certification

  • Service League Scholarship - Recognized academic and athletic success
  • Hope Scholarship Recipient
  • BLS Certified
  • First Aid/CPR Certified
  • COL Charles L. & Mary G. Collins ROTC Leadership Scholarship- Recognized Leadership and Academic Excellence

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Office Assistant

Department of Non-Profit and Organizational Studies
01.2025 - Current

Administrative Assistant

Susan Floyd Law Firm
06.2022 - 12.2024

Sales Associate

Onelife Fitness
01.2021 - 01.2022

Grocery Clerk

Publix
03.2020 - 05.2021

Bachelors -

Georgia Southern University

High School Diploma -

River Ridge High School

Similar Profiles

CREATE PROFILE
Angel Merced-Herrera