Angel Miguel Ramos
Chicago,ILLINOIS
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Intern
Art Institute Of Chicago
08.2021 - 03.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
- Supported with creating project marketing materials to promote services.
Crew Member
Dunkin' Donuts
04.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
No Degree - Engineering Mechanics
Bradley University
Peoria, IL03.2027
Skills
- Minor Repairs
- Ordering Procedures
- Suggestive Selling
- POS System Operations
- Clean and Sanitize
- Machinery Upkeep
- Upselling
- Hospitality and Accommodation
- Adaptable and Flexible
- Resolving Complaints
- Team Instructions
- Team Player
- Performance Improvement
- Soft Selling
- Exceptional Customer Service
- Guest Satisfaction
Timeline
Barista
Starbucks
06.2023 - Current
Intern
Art Institute Of Chicago
08.2021 - 03.2022
Crew Member
Dunkin' Donuts
04.2021 - 08.2022
No Degree - Engineering Mechanics
Bradley University