Angel Miller
Oklahoma City,OK
Summary
Dynamic Processing Clerk with proven expertise in customer service and document processing honed at Costco. Excelled in enhancing search results and resolving billing discrepancies, showcasing exceptional problem-solving and active listening skills. Achieved a notable increase in customer satisfaction through effective communication and meticulous data management. Specializes in leveraging information security and call management to improve client experiences.
Motivated Processing Clerk with 3 years of success in accurate data processing and recordkeeping. Talented at maintaining databases and creating reports, as well as applying advanced search techniques. Accomplished in self-management while consistently developing ways to improve company processes.
Overview
5
5
years of professional experience
Work History
Processing Clerk
Costco
10.2021 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Increased number and quality of search results with database search techniques.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Filed electronic and hard copy documents to maintain organized records.
- Maintained above average database for accurate and updated information.
- Checked documentation for accuracy and validity on updated systems.
- Described product and service details to customers to provide information on benefits and advantages.
Delivery Driver
DoorDash
06.2020 - 09.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Custodian Supervisor
JaniKing
08.2019 - 05.2020
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Education
No Degree - Nursing
Oklahoma City Community College
05-2016
High School Diploma -
Capitol Hill High School
Oklahoma City05-2015
Skills
- Live chat support
- Retail sales customer service
- 10-Key
- Shipping and receiving understanding
- Document processing
- Filing systems
- Producing reports
- Call Management
- Complaint resolution
- Information Security
- Scheduling
- Data Collection
- Data Entry
- Call escalation
- Typing proficiency
- Credit card payment processing
- Customer Service
- Credit adjustments
- Active Listening
- Groundskeeping
- Basic Repairs
- Waste and recycling management
- Attention to Detail
- Damage Reporting
- Maintenance
- Responsible and Dependable
Timeline
Processing Clerk
Costco
10.2021 - Current
Delivery Driver
DoorDash
06.2020 - 09.2021
Custodian Supervisor
JaniKing
08.2019 - 05.2020
No Degree - Nursing
Oklahoma City Community College
High School Diploma -
Capitol Hill High School
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