Angel Mitchell
Bronx,New York
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities.
Diligent Customer Service / Cashier with superior work ethic, friendly demeanor and 7 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Rite Aid
New York, NY
07.2016 - 10.2023
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and responded to informational requests.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained cleanliness and presentation of stock room and production floor.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Verified that all coupons were valid prior to processing them into the system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Complied with all health and safety regulations while performing job duties.
Construction Flagger
Danella Construction
Bronx, New York
01.2021 - 06.2022
- Stood watch over high-traffic intersections during rush hour periods.
- Informed motorists of changed routes or lane closures due to construction activities.
- Communicated with construction personnel regarding the flow of traffic in work zones.
- Positioned cones, barricades, and other warning devices to alert drivers of potential dangers.
- Controlled traffic passing near, in or around work zones.
- Used appropriate signage to correctly direct multi-directional traffic.
- Directed traffic around construction sites using hand signals, flags, and signs.
- Worked with cross-functional teams to achieve goals.
- Cleaned vehicles, trailers and equipment after use to keep each looking professional.
- Notified supervisors of hazardous situations or potential risks encountered during shifts.
- Observed traffic conditions in order to provide timely updates to supervisors.
Education
General Studies
Lands Town High School
Virginia BeachSkills
- Payment Collection
- Customer Service
- Cash Handling
- Merchandise Restocking
- Guest Services
- Customer Inquiries
- Positive and Professional
- Customer Satisfaction
- Product Knowledge
- POS System Operation
Timeline
Construction Flagger
Danella Construction
01.2021 - 06.2022
Customer Service Cashier
Rite Aid
07.2016 - 10.2023
General Studies
Lands Town High School