Proven Front Desk Night Auditor at Choice Hotels, adept in data entry expertise and customer assistance, enhanced guest satisfaction through meticulous financial transaction accuracy and seamless check-in processes. Skilled in generating reports and problem-solving, significantly contributing to operational efficiency and guest experience.
Hi, I’m
Angel Mitchell
Albuquerque,NM
Summary
Overview
21
years of professional experience
Work History
Choice Hotels
Front Desk Night Auditor
11.2017 - 02.2020
Job overview
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Documented accounts and logs throughout shift to keep up with requirements.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
Magistrate Court
Bench Warrant Clerk
04.2013 - 08.2019
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Issued bench Warrants for arrest
Education
Eastern New Mexico UniversityPortales, NM
Bachelor Of Arts from Business Administration And Management
12.2010
University Overview
Skills
- Time Management
- Welcoming guests
- Customer Assistance
- Credit and cash payments
- Data entry expertise
- Payment Collection
- Hotel reservations
- Patience and Tolerance
- Front Desk Operations
- Generating Reports
- Problem-Solving
- Administrative Skills
- Computer Skills
- Detail Oriented
- Data Entry
- Administrative Support
- Data Confidentiality
- Data Gathering
- Word Processing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Night Auditor
Choice Hotels
11.2017 - 02.2020
Bench Warrant Clerk
Magistrate Court
04.2013 - 08.2019
Eastern New Mexico University
Bachelor Of Arts from Business Administration And Management
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