Emmanuel Molina
Orlando,FL
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation . Talented Customer Service professional offering 1-3 years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skills in staff training and development. Self-motivated and hardworking with exceptional communication skills and Card holder's knowledge.
Overview
4
4
years of professional experience
Work History
Airport Security Officer
Allied Universal Security Services
07.2021 - 07.2022
- Identified and challenged potentially unauthorized individuals for screening in order to prevent access to restricted areas.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed deep searches to vehicles to look for unauthorized materials and items such as weapons.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate or deescalate crises.
- Patrolled and monitored premises around the airport.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full airside patrols every 90 minutes to spot and investigate general concerns.
Customer Service Associate
Home Depot
11.2019 - 03.2021
- Conferred with customers about concerns with products or services to resolve problems .
- Issued receipts and processed refunds, credits, or exchanges.
- Skilled using cash register including processing sales discounts and refunds.
- Developed and actualized customer service initiatives to decrease wait times.
- Managed customer relations and customer service through daily communication and interaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executed multiple projects efficiently, including online orders and special orders.
Customer Service Representative
Linkactiv: Triple S
12.2018 - 10.2019
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered constant flow of customer calls with up to 2 calls in queue per minute
- Entered customer interaction details in QNXT to track requests, document problems and record solutions offered
- Responded to customer requests for products, services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
BBA - Managment
Universidad Politecnica De Puerto Rico
San Juan, PR08.2021
Associate Degree in Culinary Arts - Culinary Arts
Escuela Hotelera De San Juan
Hato Rey, PR10.2019
Skills
- Computer proficient
- Technical support
- Good listening skills
- Training development aptitude
- Creative problem solving
- Multi-line phone talent
- Quick learner
Timeline
Airport Security Officer
Allied Universal Security Services
07.2021 - 07.2022
Customer Service Associate
Home Depot
11.2019 - 03.2021
Customer Service Representative
Linkactiv: Triple S
12.2018 - 10.2019
BBA - Managment
Universidad Politecnica De Puerto Rico
Associate Degree in Culinary Arts - Culinary Arts
Escuela Hotelera De San Juan