Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Victoria Molina

Miami,Fl

Summary

Dedicated Call Center Representative with strong customer service and communication skills. Experienced in managing high-volume calls and resolving complex billing inquiries efficiently. Recognized for reliability and attention to detail in fast-paced environments, consistently ensuring customer satisfaction and accurate documentation.

Overview

3
3
years of professional experience

Work History

Call Center Representative

A & A Associates
06.2025 - Current
  • Answered inbound calls from patients and healthcare providers regarding EMS billing inquiries.
  • Assisted customers with payment processing, account updates, and billing questions.
  • Provided clear explanations of charges, resolving disputes and ensuring accurate documentation.
  • Maintained professionalism in a fast-paced, high-volume call center environment.
  • Collaborated with internal teams to ensure timely resolution of billing issues.
  • Consistently handled high-volume calls while maintaining excellent customer satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

FEMA Call Center Agent

FEMA
09.2024 - 04.2025
  • Assisted applicants with FEMA disaster relief applications efficiently.
  • Managed high-volume outbound calls to gather and update applicant information.
  • Maintained accurate records and ensured timely updates in the system.
  • Provided clear guidance to applicants, improving satisfaction and reducing errors.
  • Recognized for reliability and attention to detail in a fast-paced environment.

PBX Operator

Hersha Hospitality Management LP
11.2022 - 06.2024
  • Managed high-volume inbound and outbound calls for hotel guests and staff.
  • Directed calls efficiently to appropriate departments or personnel.
  • Assisted guests with reservations and inquiries via phone, email, and chat.
  • Processed room service orders, airline reservations, and other guest requests.
  • Operated multiple hotel systems simultaneously, including reservation, email, chat, and internal PBX systems.
  • Maintained accurate call logs and guest communication records.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.

Education

High School Diploma -

My Life My Power
Miami Fl
01.2018

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Billing inquiries
  • Record keeping
  • Call management
  • Conflict resolution
  • Time management
  • Team collaboration
  • Attention to detail

Timeline

Call Center Representative

A & A Associates
06.2025 - Current

FEMA Call Center Agent

FEMA
09.2024 - 04.2025

PBX Operator

Hersha Hospitality Management LP
11.2022 - 06.2024

High School Diploma -

My Life My Power

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