Angel Moore
Sacramento,CA
Summary
Proven leader and customer service expert, adept at multitasking and problem-solving, significantly enhanced guest satisfaction at Olive Garden. Trained teams, fostering a positive environment and ensuring seamless operations. Excelled in complaint resolution and operational efficiency, mastering skills like effective communication and inventory management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Olive Garden
02.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Shift Manager
Burger King
09.2020 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Education
Diploma - General Studies
Coloma High School
Coloma, MI05.2003
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Cleanliness maintenance
- Guest engagement
- Exceptional communication
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Table bussing
- Safe food handling
- Special requests handling
- Food running
- Seating arrangements
- Guest relations
- Service prioritization
- Guest seating
- Upselling
- Dining area maintenance
- Server support
- Table assignment
- Reservation coordination
- Beverage preparation
- Item promotion
- Front-of-house display creation
- Restroom servicing
- Ordering procedures
- Food production
- Food safety
- Table setting
- Positive and professional
- Promotional awareness
- Seating coordination
- Effective customer upselling
- Dining customer service
- Point of sale systems
- Dining room oversight
- Calm demeanor
- Multitasking
- Warm and friendly
- Attention to detail
- Flexible and adaptable
- Team player
- Reliable and trustworthy
- Active listening and communication
- Teamwork and collaboration
- Problem-solving
- Active listening
- Guest greeting and seating
- Customer-oriented
- Relationship building
- Multitasking Abilities
- Time management
- Conflict and complaint resolution
- Staff training
- Organizational skills
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- State Driver's License
Timeline
Hostess
Olive Garden
02.2023 - 02.2024
Shift Manager
Burger King
09.2020 - 04.2022
Diploma - General Studies
Coloma High School