Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Angel Morales

Bronx,NY

Summary

Dynamic and dedicated professional with a strong background in customer service at McDonald's. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and cash handling, consistently delivering high-quality service while maintaining a clean and organized environment. Committed to fostering positive relationships with customers and colleagues alike.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
06.2024 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Food Server

Seis Vecinos
02.2022 - 01.2023
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.

Education

High School Diploma -

Academy For Language And Technology
The Bronx, NY
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Attention to detail
  • Clear communication
  • Customer engagement
  • Self-discipline
  • Flexible schedule

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Playing Sports
  • Swimming
  • Gym Workouts

Timeline

Crew Member

McDonald's
06.2024 - 12.2024

Food Server

Seis Vecinos
02.2022 - 01.2023

High School Diploma -

Academy For Language And Technology

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Angel Morales