Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angel Morales

Summary

Experienced CLA of 4 years with specimen collection and processing. Utilizes strict adherence to laboratory protocols to ensure reliable results. Knowledge of maintaining laboratory equipment and managing data entry, ensuring seamless operations.

Overview

6
6
years of professional experience

Work History

Trainer

Pizza Hut
07.2020 - 10.2021
  • Improved employee performance by designing and implementing effective training programs.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Trained in all areas including drivers, servers and cooks.

Assistant Manager

Pizzhut
06.2019 - 10.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Clinal Lab Assistant 1

TriCore Reference Laboratory
10.2021 - Current
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Clinical Laboratory Assistant 2

TriCore Reference Laboratory
10.2021 - Current
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Trained in Moderate complex testing

Education

High School Diploma -

Clovis High School
Clovis, NM
05.2019

Certification - Phlebotomy

Clovis Community College
Clovis, NM
08.2021

Skills

  • Laboratory Safety Protocols
  • Drug Screening
  • Organizational Abilities
  • Specimen Collection
  • Safety Procedures
  • Sample Preparation
  • Patient Confidentiality
  • Venipunctures
  • Phlebotomy Expertise
  • Moderate complex testing
  • Always available for questions/help
  • Drug Testing
  • Quality Control Procedures
  • Records Maintenance
  • Customer service orientation
  • Multitasking capabilities
  • Continuous improvement mindset
  • Adaptable learner
  • Problem-solving aptitude
  • Critical thinking
  • Team collaboration
  • Phlebotomy
  • HIPAA Compliance
  • Staff Training
  • bilingual

Languages

Spanish
Native or Bilingual

Timeline

Clinal Lab Assistant 1

TriCore Reference Laboratory
10.2021 - Current

Clinical Laboratory Assistant 2

TriCore Reference Laboratory
10.2021 - Current

Trainer

Pizza Hut
07.2020 - 10.2021

Assistant Manager

Pizzhut
06.2019 - 10.2021

High School Diploma -

Clovis High School

Certification - Phlebotomy

Clovis Community College

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Angel Morales