Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angel Morales Santiago

Lancaster,PA

Summary

Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

6
6
years of professional experience

Work History

Automotive Technician

Jones Honda Dealership
06.2022 - Current
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Make state inspections ans emissions.

Temporary Warehouse Worker

The Jay Group
12.2021 - 05.2022
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Customer Service Representative

Mr. Car Wash
06.2021 - 11.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Clean cars inside and outside.

Drive-Thru Cashier

Wendys Restaurant
01.2020 - 01.2021
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Developed strong communication skills while interacting with diverse clientele daily.

Customer Service Representative

Dutch Wonderland
04.2018 - 12.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Education

Diploma - Welding Technologies

LCCTC
Mount Joy, PA
12.2023

High School Diploma -

McCaskey High School
Lancaster, PA
06.2022

Certificate - Automechanic

LCCTC Willow Street
Willow Street, PA
05.2022

Skills

  • Inspecting Vehicles
  • Estimating Work
  • Vehicle Inspection
  • Electrical Failure Repairs
  • Changing Oil
  • Preventive Maintenance
  • Ticket Writing
  • Chemical Disposal
  • Parts Replacement
  • Alignments Experience
  • Job Scheduling
  • Service Scheduling
  • Troubleshooting Skills
  • Coolant System Control
  • Changing Tires
  • Valid Driver's License
  • Heating and Air Conditioning
  • Operating Air Compressors
  • Heavy Lifting
  • Brake Systems
  • Diagnostic Abilities
  • Replacing Filters
  • Soldering Skills
  • Flexible Schedule
  • Electrical Experience
  • Replacing Parts

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Automotive Technician

Jones Honda Dealership
06.2022 - Current

Temporary Warehouse Worker

The Jay Group
12.2021 - 05.2022

Customer Service Representative

Mr. Car Wash
06.2021 - 11.2021

Drive-Thru Cashier

Wendys Restaurant
01.2020 - 01.2021

Customer Service Representative

Dutch Wonderland
04.2018 - 12.2018

Diploma - Welding Technologies

LCCTC

High School Diploma -

McCaskey High School

Certificate - Automechanic

LCCTC Willow Street

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Angel Morales Santiago