Angel Moreno

ON SITE SUPERVISOR/Manager 04/2020 to Current
NEX Military Housing Mini Mart Store, Milton, FL
WORK HISTORY
● Opening & Closing Store Manager Operations.
● Completed business administrative tasks such as sales reports, reconciled Invoices, credits.
● Supervised staff, trained all employees.
● Assisted in recruiting, hiring and training of new team members.
● Developed work schedules for various needs of all team members.
Ability to communicate clearly on safety, new policies and or existing policies and procedures.
● Initiated onsite safety program and properly trained team members to decrease injuries.
● Worked incoming freight 3 times weekly. Able to lift freight weighing 50 lbs properly.
I provided exceptional customer service and increased store revenue by observing customers' behavior and adapting to their needs.
● Increased customer loyalty program by 150 % of goal.
● Resolved problematic customers concerns while maintaining excellent customer service.
● Driving force behind creative merchandising displays.

• My duties were to work all types of surgery registration; pre/stat/direct admit/scheduled
• This position is responsible for administration duties whether it be inpatient or outpatient procedures
• Collecting their demographic information, insurance, and all different consent forms required, verifying insurance, and collecting past due monies or copays' / deductibles
• Receiving Authorizations required for their elected surgery and answering the phone and filing internal/external physician orders from fax server and fax machine
• Using compiled information to make hard file for all surgeries for Main OR/HVI Surgery in advance for day of surgery for patient to sign and for us to scan into their digital chart.

• My responsibilities' include but are not limited to these tasks at main office
• Some tasks are completed remotely via parent HCA Company server which utilizes Outlook Fax Program called Fax In box setting to direct three different practices faxes
• Answer call center calls plus our own multi-line phone system
• Sort and process digital and paper fax. Sort medical test results email inboxes for 3 WF Medical Groups Practice's while maintaining quality measure requirements
• Create orders & maintain mammogram & colonoscopy for all 3 practices Insurance Measure requirement
• Check in patients, Collect co-payment, update demographics, and solving portal issue, schedule patient appointments & indexing all new patient / existing patient files for signed updated consent forms.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Researching outgoing referrals,auditing current year progress notes documenting to meet insurance requirement for quality measures.
• Process patient billing, assist patients with billing questions and collecting on past due debts.

• Brief job description of my extensive role in the specialty department; clerical/receptionist role of answering multi line phone, using Microsoft Word and other software to produce new months signage for department
• Selling of appliances, meeting sales quotas, writing proposals, sales contracts, acquiring new leads for home services, merchandising new models of appliances by blueprint, performing monthly audits, loading appliances/ kitchen cabinets in customer's vehicles, coaching fellow associates and attending weekly sales meetings.