Angel Mounteer
Penn Valley,CA
Summary
Experienced with over three years in service industries . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Head Clerk/ ICM
Holiday Market
Penn Valley, CA
04.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Created price tags and merchandise signs.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Mentored new team members on sales software system operation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Checked personal identifications during alcohol and tobacco sales.
- Reviewed new promotions and monitored price changes.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Received and counted money.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw team of 47 employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Daycare Teacher
Bryden Academy
Bountiful, UT
03.2019 - 02.2021
- Promoted sensory development by providing access to different textures.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed age-appropriate activities and programs for children infant to 12 years old.
- Conducted trainings and mentored staff, consistently improving performance.
- Maintained child-friendly environment with access to outdoor activities.
- Allowed for ample outdoor recreation time to support physical development.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assessed babies and toddlers against established early childhood developmental milestones, prepar progress reports for each child.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
Hostess
Javier's Mexican Restaurant
Farmington, UT
11.2018 - 02.2019
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using exel.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Education
High School Diploma -
Davis High School
Kaysville, UT06.2019
Skills
- Cultural Sensitivity
- Behavior Management Techniques
- Exceptional Organizational Skills
- Emotionally Supportive
- Emergency Procedures
- Infant, Toddler and Preschool Curricula
- Play Skills Readiness
- Parent Communication
- Friendly and likeable
- Time management
- Billing
- Excel proficiency
Timeline
Head Clerk/ ICM
Holiday Market
04.2021 - Current
Daycare Teacher
Bryden Academy
03.2019 - 02.2021
Hostess
Javier's Mexican Restaurant
11.2018 - 02.2019
High School Diploma -
Davis High School