Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Mounteer

Penn Valley,CA

Summary

Experienced with over three years in service industries . Excellent reputation for resolving problems and improving customer satisfaction.

Overview

3
3
years of professional experience

Work History

Head Clerk/ ICM

Holiday Market
Penn Valley, CA
04.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Created price tags and merchandise signs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Restocked and organized merchandise in front lanes.
  • Processed customer refunds and exchanges according to established guidelines.
  • Mentored new team members on sales software system operation.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.
  • Checked personal identifications during alcohol and tobacco sales.
  • Reviewed new promotions and monitored price changes.
  • Welcomed customers and helped determine their needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Received and counted money.
  • Opened inventory boxes and restocked shelves.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw team of 47 employees.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.

Daycare Teacher

Bryden Academy
Bountiful, UT
03.2019 - 02.2021
  • Promoted sensory development by providing access to different textures.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Developed age-appropriate activities and programs for children infant to 12 years old.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Maintained child-friendly environment with access to outdoor activities.
  • Allowed for ample outdoor recreation time to support physical development.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assessed babies and toddlers against established early childhood developmental milestones, prepar progress reports for each child.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.

Hostess

Javier's Mexican Restaurant
Farmington, UT
11.2018 - 02.2019
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using exel.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

Education

High School Diploma -

Davis High School
Kaysville, UT
06.2019

Skills

  • Cultural Sensitivity
  • Behavior Management Techniques
  • Exceptional Organizational Skills
  • Emotionally Supportive
  • Emergency Procedures
  • Infant, Toddler and Preschool Curricula
  • Play Skills Readiness
  • Parent Communication
  • Friendly and likeable
  • Time management
  • Billing
  • Excel proficiency

Timeline

Head Clerk/ ICM

Holiday Market
04.2021 - Current

Daycare Teacher

Bryden Academy
03.2019 - 02.2021

Hostess

Javier's Mexican Restaurant
11.2018 - 02.2019

High School Diploma -

Davis High School

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Angel Mounteer