ANGEL MULKEY
San Antonio,TX
Summary
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TaskUs
San Antonio
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Associate
William Edge Salon
New Braunfels, TX
03.2018 - 02.2020
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Provided an elevated customer experience to clientele.
- WORK EXPERIENCE.
- Ensured customers satisfaction by communicating and resolving any customer complaints.
- Executed proper telephone procedures using appropriate customer service etiquette.
- Used internal software to process reservations, check-ins and check-outs.
Retail Sales Associate
Sally’s Beauty Supply
New Braunfels, TX
01.2016 - 11.2017
- Greeted customers and helped with product questions, selections and purchases.
- Promote sales to ensure that sale goals are met.
- Inventory stock and reorder when necessary.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising.
- Opened and closed the business efficiently.
Customer Service Associate
At Home Decor Superstore
New Braunfels, TX
12.2015 - 04.2016
- Maintained a tidy and professional workspace that was both alluring and welcoming to new and returning customers.
- Provided customer service based on extensive knowledge of all merchandise and genuine desire to match my clients with the absolute perfect product.
- Rearranged the sales floor to meet all-new layouts and specifications.
- Provided knowledgeable, honest, and superior customer service.
- Utilized the cash register to sell merchandise, search through the clientele list, and find merchandise at other stores.
Cashier
Bush’s Chicken
New Braunfels, TX
01.2014 - 09.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Processing refunds and exchanges, resolving complaints.
- Maintaining a clean workspace.
- Bagging food purchases efficiently to ensure safe transport.
Education
High School Diploma -
Canyon High School
New Braunfels, TX05.2015
Skills
- Microsoft Office - 1 year
- Microsoft Excel
- Adaptability
- Quick learner
- Communication
- Empathetic
- Self-driven
- Reliable
- Competent
- Multitasking
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative
TaskUs
12.2021 - Current
Front Desk Associate
William Edge Salon
03.2018 - 02.2020
Retail Sales Associate
Sally’s Beauty Supply
01.2016 - 11.2017
Customer Service Associate
At Home Decor Superstore
12.2015 - 04.2016
Cashier
Bush’s Chicken
01.2014 - 09.2015
High School Diploma -
Canyon High School
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