Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angel Munoz

Vista,CA

Summary

Dynamic and results-oriented Operations Manager with over a decade of progressive leadership experience in customer service, retail, and facility operations. Proven track record of driving operational excellence aligned with company values, including building high-performing teams, improving key performance indicators (KPIs), and executing strategic initiatives. Adept at motivating and coaching personnel for performance improvement, promoting a growth mindset, and ensuring consistent goal achievement. Skilled in streamlining day-to-day operations, enhancing customer experience, managing inventory, and overseeing sales and service functions. Recognized for fostering a culture of accountability, collaboration, and continuous improvement while maintaining a strong focus on profitability, service quality, and employee development.

Overview

16
16
years of professional experience

Work History

Sales and Operations Manager

Asurion
05.2020 - Current
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Led daily operations aligned with corporate values and objectives, managing performance across sales and service teams.
  • Developed and executed corrective action plans to address KPI declines, resulting in consistent metric improvement.
  • Recruited, coached, and retained top talent, building a high-performing team exceeding business targets.
  • Promoted a growth mindset culture and implemented performance management strategies to drive team engagement.
  • Delivered on strategic business plans and profitability goals through data-driven decision-making and cross-functional leadership.

B2B Account Manager

AT&T Mobility
01.2018 - 01.2020
  • Proactively generated new leads through cold calling, door-to-door outreach, and external networking, consistently meeting or exceeding weekly activity quotas
  • Engaged small and mid-sized business clients to understand their communication and technology needs, presenting tailored solutions to drive growth and efficiency
  • Developed new customer accounts and expanded existing ones by building and maintaining long-term client relationships
  • Employed consultative selling techniques to identify customer pain points, uncover opportunities, and overcome objections, leading to increased sales conversions
  • Created and delivered customized proposals and responses to Requests for Proposals (RFPs), effectively communicating the value of solutions offered
  • Designed and implemented strategic initiatives to grow and retain revenue from complex accounts, ensuring high levels of customer satisfaction and retention

Store Manager

Sprint
11.2014 - 01.2018
  • Built, developed, and mentored high-performing sales teams across multiple locations, with a focus on recruiting top talent, driving performance, and delivering continuous training to exceed sales, retention, and service goals.
  • Oversaw sales strategy execution to ensure consistent, effective presentation of products and services throughout all stores in the district.
  • Created and deployed district-wide sales tools and initiatives to increase productivity, customer engagement, and goal alignment.
  • Maintained operational excellence across multiple locations by enforcing retail inventory compliance, operational standards, and best practices.
  • Led district-level budgeting, forecasting, and reporting, using data-driven insights to optimize performance and profitability.
  • Developed solutions to complex business challenges through strategic analysis, trend evaluation, and cross-functional collaboration.
  • Acted as a key liaison with senior and executive leadership, influencing decisions across departments and contributing to district and corporate growth strategies.

Lead Facility Monitor

Ocean Hills Country Club
04.2012 - 11.2014
  • Responsible for the set-up and take down of chairs, tables and other various types of equipment used in Recreational programs both inside and outside the clubhouse area
  • Uses care in the setup of A/V equipment. This position also required the effective interaction between the scheduler and the special events coordinator as well as the residents and maintenance
  • Maintaining an inventory of Janitorial supplies and maintenance of clubhouse
  • In charge of overseen day to day activities and closing clubhouse.

Customer Service Manager

Walmart
04.2009 - 04.2012
  • Responsible for overseeing the customer service department and ensuring the company delivered the highest level of customer service possible
  • Supervised agents, trains, coaches, and mentors' employees
  • Works with management on customer service initiatives
  • Keep abreast of new company products and services
  • Hire, train, and terminate customer service agents

Education

Bachelor of Science - Retail Management And Logistics

Brandman University
Irvine, CA

High School Diploma -

Center City High School
Escondido, Ca.
01.2009

Skills

  • Solutions development
  • Policies and procedures implementation
  • Multi-unit operations management
  • Staff training and development
  • Business Planning
  • Workforce Management
  • Technology
  • Business Administration
  • Warehouse operations
  • Retail operations management

Languages

Spanish
Native/ Bilingual

Timeline

Sales and Operations Manager

Asurion
05.2020 - Current

B2B Account Manager

AT&T Mobility
01.2018 - 01.2020

Store Manager

Sprint
11.2014 - 01.2018

Lead Facility Monitor

Ocean Hills Country Club
04.2012 - 11.2014

Customer Service Manager

Walmart
04.2009 - 04.2012

Bachelor of Science - Retail Management And Logistics

Brandman University

High School Diploma -

Center City High School

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