Angel Navarre
Columbia,SC
Summary
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Overview
6
6
years of professional experience
Work History
Sales Associate
TJMaxx
Summerville
01.2019 - 03.2021
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to the customer according to established operating procedures.
TAP Supervisor
Victoria Secret
Charlotte
07.2021 - 07.2023
- Promotes credit and loyalty programs during customer interactions
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately process and prepares merchandise for the sales floor following company procedures and standards
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
Call Center Representative
Ulta Beauty Inc.
Columbia Sc
08.2023 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Arts in Sociology -
University of South Carolina Upstate
Spartanburg, SC05.2025
Skills
- Dependable
- Hard Worker
- Team Player
- Positive Attitude
Leadershipandhonors
- Upward Bound/TRIO - Trident Technical College, 03/18 - 06/21, Met on a monthly basis to be educated on workshops with STEM-related classes., Preparation for college., Visited different colleges to give us exposure to higher education., Tutoring services as needed.
- SC 4-H Pinckney Leadership - Clemson University, 06/19, Week-long leadership camp to develop leadership ability and awareness and civic engagement.
Coursework
- TJMaxx
- Victoria Secret
- Ulta beauty
Timeline
Call Center Representative
Ulta Beauty Inc.
08.2023 - 09.2024
TAP Supervisor
Victoria Secret
07.2021 - 07.2023
Sales Associate
TJMaxx
01.2019 - 03.2021
Bachelor of Arts in Sociology -
University of South Carolina Upstate