Angel Navarro

• Create and maintain hardware reports in ServiceNow to ensure accurate records for audits and operational purposes.
• Monitor and manage assets assigned to users no longer employed, maintaining asset accountability.
• Plan and conduct the annual hardware asset inventory, ensuring compliance with security standards by physically inspecting all VU buildings in Missouri, as well as locations in Lima and Tango.
• Oversee title change tasks, ensuring employees transitioning roles receive the correct equipment for their new responsibilities.

• Performed product workflow check-in processes.
• Entered, tracked and documented asset status using ServiceNow.
• Coordinated support within the overall IT Asset Management Team and followed-up to completion.

• Conducted IT asset management activities, visiting all company buildings and collaborating with employees to gather and verify asset information.
• Utilized ServiceNow, a leading asset management tool, to accurately input and validate employee asset information, ensuring data integrity and streamlining the asset management process.
• Demonstrated exceptional attention to detail while conducting inventory of IT warehouses, effectively cataloging and documenting assets to maintain accurate inventory records.
• Actively contributed to the optimization of asset management practices by utilizing ServiceNow and collaborating with employees, resulting in improved accuracy, efficiency, and overall effectiveness of asset tracking and verification processes.

Development of content for, as well as performed the following tasks for Azure Sentinel (SIEM):

• Used custom PowerShell script to extract metadata from Windows Event Viewer to be forwarded to third party API in order to derive geolocation data
• Configured Log Analytics Workspace in Azure to ingest custom logs containing geographic information (latitude, longitude, state/province, and country)
• Configured Azure Sentinel (Microsoft's cloud SIEM) workbook to display global attack data (RDP brute force) on world map according to physical location and magnitude of attacks.

• Solved customer challenges by offering relevant products and services.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.