Angelica Neace
Independence,KY
Summary
Dynamic leader with a proven track record at Arby’s, enhancing operational efficiency and team performance. Excelled in leadership and operations management, driving sales growth and fostering a culture of continuous improvement. Skilled in P&L management and training, with a knack for building strong, productive relationships. Achieved significant improvements in employee satisfaction and profitability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
General Manager
Arby’s
08.2022 - 10.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Certified Trainer
Frisch's Big Boy Restaurant
04.2016 - 08.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Documented attendance, participation, and progress.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Developed job-specific competencies and performance standards.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Cook
Summit County Club
02.2018 - 11.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Housekeeper Aide
Wildwood Inn Bed and Breakfast
01.2017 - 08.2017
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Assistant Manager
Burger King
03.2013 - 01.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Relationship Building
- Inventory Control
- Employee Scheduling
- P&L Management
- Labor Cost Controls
- Purchasing
Timeline
General Manager
Arby’s
08.2022 - 10.2024
Cook
Summit County Club
02.2018 - 11.2020
Housekeeper Aide
Wildwood Inn Bed and Breakfast
01.2017 - 08.2017
Certified Trainer
Frisch's Big Boy Restaurant
04.2016 - 08.2022
Assistant Manager
Burger King
03.2013 - 01.2016