Angel Newsome
Suffolk,VA
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
20
20
years of professional experience
Work History
Probation/ Pretrial Officer
Southside Community Corrections
Emporia, VA, VA
07.2020 - Current
- Collaborated directly with law enforcement.
- Maintained detailed records of case activities.
- Compiled detailed documentation on inmates' backgrounds and potential for reoffending.
- Presented reports and recommendations during court sessions.
- Monitored inmates' progress using questionnaires and psychological testing.
- Arranged substance abuse rehabilitation for offenders.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Provided court testimony to support court decisions.
- Exhibited remarkable work ethic rooted in meticulousness and order.
- Resolved operational issues effectively.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted in various tasks to support team objectives.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Led team projects by delegating tasks effectively.
- Performed research tasks related to assigned cases using online databases or other resources available.
Administrative Assistant
Spectrum Health
Capron, VA
11.2019 - 07.2020
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Managed department budgets and generated financial reports for management review.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Dispatcher
Lowes Distribution Center
Garysburg, NC
11.2016 - 11.2019
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Resolved customer complaints related to service issues or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Verified driver credentials prior to assigning them a route or task.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Advised personnel about accidents, weather conditions or other hazards.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Tracked changes in computer system to keep records current and accurate.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Kept detailed and updated records of calls in physical and electronic databases.
- Prepared daily work and run schedules.
- Relayed work orders, messages or information using telephones or two-way radios.
- Documented services performed, operations information, and dispatch details in system.
- Updated records of driver locations, delays, and cancellations.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Senior Correctional Officer
Greensville Correctional Center
Jarratt, VA
01.2005 - 11.2016
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Interviewed inmates to obtain information and assess needs.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Received and accounted for personal possessions and determined inmate work assignments.
- Enforced rules and regulations to maintain order among inmates.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Observed behavior of residents individually and in groups.
- Interviewed inmates to obtain information and evidence.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched building and grounds, living quarters, and work areas for contraband.
- Provided assistance and guidance to inmates regarding daily activities.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Responded to inquiries from inmates and other members of public.
- Conducted routine and emergency head counts.
- Coordinated with other law enforcement personnel to exchange information.
- Investigated and responded to incidents of inmate misconduct.
- Administered drug tests to inmates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Education
Diploma - General Studies
Weldon High School
Weldon, NC05.2021
Associate Of Business Administration -
Paul D Camp Community College
Franklin, VASkills
- Law Enforcement Partnerships
- Facilitate Drug Screening
- Court Transcript Preparation
- Data Entry Documentation
- Records Management Systems
- Client Relationship Management
- Data Management
- Strategic Decision-Making
- Legal terminology
- Risk assessment proficiency
- Courtroom etiquette
- Interviewing technique
- Organizational growth
- Case management expertise
- Problem-solving
- Time management abilities
- Attention to detail
- Multitasking
- Teamwork
- Adaptability and flexibility
- Radio communication
- Processing orders
- Multitasking and organization
- Record keeping
- Updating logs
- Call handling
- Customer service
- Team collaboration
- Active listening
Education
Weldon, NC,Franklin, VA
Contact
Emporia, VA 23847
References
References available upon request.
Timeline
Probation/ Pretrial Officer
Southside Community Corrections
07.2020 - Current
Administrative Assistant
Spectrum Health
11.2019 - 07.2020
Dispatcher
Lowes Distribution Center
11.2016 - 11.2019
Senior Correctional Officer
Greensville Correctional Center
01.2005 - 11.2016
Diploma - General Studies
Weldon High School
Associate Of Business Administration -
Paul D Camp Community College
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