Angel Newton
Spanaway,WA
Summary
Dedicated and results-oriented professional with over two decades of hands-on experience in delivering outstanding customer service. Adept at building and maintaining strong customer relationships, I have consistently exceeded expectations in diverse industries. Skilled in training and mentoring teams to uphold service standards. Strong communication and interpersonal skills, coupled with a deep understanding of customer needs, contribute to a seamless customer experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Goldhouse Realty
Tacoma, WA
01.2019 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
- Responded promptly to client inquiries via phone or email.
- Attended industry events such as conventions and seminars.
- Managed real estate transactions from initiation to closing.
Package Handler
FedEx
Fife, WA
09.2016 - Current
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Organized packages according to type, size, destination, and other specifications.
Real Estate Agent
Keller Williams Tacoma
Tacoma, WA
12.2016 - 01.2019
- Planned and coordinated open house events to move properties.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Responded promptly to client inquiries via phone or email.
Business Owner
New World VIP Lounge
Lakewood, WA
04.2011 - 04.2016
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
Bartender
E&J bar and grill
Lakewood, WA
07.2007 - 04.2011
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
Promoter
McCabes Bar and Grill
Tacoma, WA
03.2002 - 10.2005
- Developed promotional materials, including flyers and brochures, to increase brand awareness.
- Cultivated relationships with potential customers through direct communication and networking activities.
- Assisted in the creation of online content, including website copy, blog posts and social media updates.
- Coordinated with vendors to ensure timely delivery of promotional items such as banners, signs, displays and giveaways.
Bank Customer Service Representative
Bank of America
Seattle, WA
08.2001 - 10.2003
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Verified customer identification information with the applicable documents according to bank policies.
- Researched customer accounts as requested by customers or management staff.
- Identified opportunities to cross-sell additional products or services based on customer needs.
- Provided assistance with opening new accounts such as savings or checking accounts.
Bilingual Customer Service Representative/Dispatcher
GTECH
Lacey, WA
07.1999 - 08.2001
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Educated customers on how best utilize their purchased products or services.
- Offered suggestions for alternative solutions if initial attempts failed.
- Dispatched technicians as needed for repairs/deliveries
- Responded to customer inquiries in both English and Koean languages, providing accurate information about products and services.
Airline Ticket Agent
American Airlines
Dayton , OH
07.1997 - 06.1999
- Greeted customers and provided ticketing assistance.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Resolved customer complaints by providing prompt and courteous service.
- Provided customers with accurate directions to the airport terminal.
- Coordinated with airlines to ensure that all passengers were properly boarded on flights.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Researched alternate routes for passengers if their original itinerary was cancelled or delayed.
Education
Associate of Arts - Liberal Arts And General Studies
South Puget Sound Community College
Olympia, WA06.1999
High School Diploma -
North Thurston High School
Lacey, WA06.1996
Skills
- Buyers' Agent
- Social Media Marketing
- Negotiations Expert
- Client Management
- Honest and Ethical
- Customer Serive
Languages
Korean
Native/ Bilingual
Certification
- Real Estate License
References
References available upon request.
Timeline
Real Estate Agent
Goldhouse Realty
01.2019 - Current
Real Estate Agent
Keller Williams Tacoma
12.2016 - 01.2019
Package Handler
FedEx
09.2016 - Current
Business Owner
New World VIP Lounge
04.2011 - 04.2016
Bartender
E&J bar and grill
07.2007 - 04.2011
Promoter
McCabes Bar and Grill
03.2002 - 10.2005
Bank Customer Service Representative
Bank of America
08.2001 - 10.2003
Bilingual Customer Service Representative/Dispatcher
GTECH
07.1999 - 08.2001
Airline Ticket Agent
American Airlines
07.1997 - 06.1999
Associate of Arts - Liberal Arts And General Studies
South Puget Sound Community College
High School Diploma -
North Thurston High School
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