Angel Nogueda
Breckenridge,CO
Summary
Dynamic and reliable professional with a strong background in customer service at Higgles Ice Cream. Proven ability to enhance guest experiences through effective communication and upselling techniques. Skilled in food safety and cash handling, consistently maintaining cleanliness and organization to exceed employer standards. Committed to fostering positive customer relationships and team collaboration.
Offering reliable and positive presence with strong desire to learn and grow in collaborative environment. Brings quick adaptability to new tasks and environments, along with focus on customer satisfaction and efficiency. Ready to use and develop communication and time-management skills in [Desired Position] role.
Transitioning from fast-paced, customer-focused environment to new field, bringing developed skills in efficiency and teamwork. Capable of managing tasks with precision and delivering consistent results. Seeking to apply these skills to contribute effectively in new professional setting.
Overview
2
2
years of professional experience
Work History
Scooper Affciando
Higgles Ice Cream
05.2023 - Current
- Learned proper safety protocols for food handling and hygiene compliance.
- Operated ice cream scooping equipment efficiently to serve customers promptly.
- Assisted in maintaining cleanliness and organization of work area throughout shifts.
- Developed knowledge of menu items to provide accurate information to customers.
- Responded to customer inquiries with enthusiasm and professionalism, enhancing guest experience.
- Engaged in ongoing training sessions to improve skills and product knowledge consistently.
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Increased sales through upselling additional toppings and menu items to customers.
- Managed cash register duties, accurately handling transactions while maintaining a balanced till at the end of each shift.
- Kept tidy and organized area to comply with cleanliness standards.
Courtesy Clerk
City Market
11.2023 - 02.2024
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of store to ensure a welcoming environment for shoppers.
- Handled cash register operations, processing transactions accurately and efficiently.
- Stocked shelves with merchandise, ensuring optimal product placement for visibility and accessibility.
- Addressed customer complaints promptly, fostering positive relationships and enhancing satisfaction levels.
- Returned unwanted items to correct store locations and restocked shelves.
- Collaborated with team members to maintain a well-organized and efficient work area.
Education
High School Diploma -
Summit High School
Breckenridge, CO05-2026
Skills
- Cleanliness and organization
- Patience and empathy
- Reliability and punctuality
- Motivation and initiative
- Food safety
- Cash handling proficiency
- Listening and comprehension
- Customer service
- Dependable and responsible
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Courtesy Clerk
City Market
11.2023 - 02.2024
Scooper Affciando
Higgles Ice Cream
05.2023 - Current
High School Diploma -
Summit High School
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